TrustRadius

Chattermill vs. WordStat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chattermill
Score 8.8 out of 10
N/A
The Chattermill Unified Customer Intelligence Platform helps businesses understand their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback, and uses deep learning artificial intelligence (AI) to analyse customer data at…N/A
WordStat
Score 9.1 out of 10
N/A
Provalis Research is a developer of text analytics solutions such as WordStat, a powerful software for computer-assisted content analysis and text mining, and QDA Miner, an innovative mixed-methods qualitative data analysis software.N/A
Pricing
ChattermillWordStat
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChattermillWordStat
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Pricing is based on Organization, Licensing and Type of Software Package.
More Pricing Information
Community Pulse
ChattermillWordStat
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
ChattermillWordStat
Small Businesses
IBM Watson Studio
IBM Watson Studio
Score 9.1 out of 10
IBM Watson Studio
IBM Watson Studio
Score 9.1 out of 10
Medium-sized Companies
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
Enterprises
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChattermillWordStat
Likelihood to Recommend
8.8
(5 ratings)
10.0
(1 ratings)
Usability
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
ChattermillWordStat
Likelihood to Recommend
Chattermill
Think about large scale ecommerce store (with thousands customers, and hundreds of orders every week). If you want to manage a large scale customer's feedback - this tool is for you. It is too complex for small projects, but for large one it is perfect. Has some minor issues, but in general it will help you to draw a Customer Journey Map, find "hot spots" and implement solutions. Great visualization (in reports) is a huge benefit of Chattermill (and sentiment analysis of course). Thanks to connection between customer support system (like ticketing system) it will allow you to manage support/returns/warranties feedback also. I dont know how it works for other businesses but for large scaled ecommerce it is perfect
Rafał Mróz | TrustRadius Reviewer
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Provalis Research
This tool is great if you want to quickly and easily extract themes and trends from large amounts of information. I also like that I can process 25 million words per minute. This is a great tool for content marketers, researchers, and anyone else who needs to analyze large amounts of text.
Prashant Singh | TrustRadius Reviewer
Prashant Singh
Software Developer
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Pros
Chattermill
  • collect customer feedback
  • automate feedback reports
  • pulling insights on customer data
Verified User
Anonymous
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Provalis Research
  • Wordstat can process 25 million words per minute.
  • Quickly Extract Meaning.
  • Import Word, Excel, HTML, XML, SPSS, Stata, NVivo, PDFs, as well as images.
Prashant Singh | TrustRadius Reviewer
Prashant Singh
Software Developer
Read full review
Cons
Chattermill
  • More report types
Verified User
Anonymous
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Provalis Research
  • Customer support.
  • Improve website.
Prashant Singh | TrustRadius Reviewer
Prashant Singh
Software Developer
Read full review
Usability
Chattermill
Super easy to use and very intuitive
Verified User
Anonymous
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Provalis Research
No answers on this topic
Alternatives Considered
Chattermill
Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you
Rafał Mróz | TrustRadius Reviewer
Read full review
Provalis Research
No answers on this topic
Return on Investment
Chattermill
  • Helping reduce churn
  • easily 10x return on investment in happy customers
  • product ideas and updates that otherwise would not have been surfaced
Verified User
Anonymous
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Provalis Research
  • Save lots of time.
Prashant Singh | TrustRadius Reviewer
Prashant Singh
Software Developer
Read full review
ScreenShots

Chattermill Screenshots

Screenshot of Zendesk support tickets, customer surveys, and Google Play reviews all contain valuable feedback, product improvement ideas, and customer requests. They can be consolidated in one place using Chattermill.Screenshot of A dashboard can be created in Chattermill that includes important metrics, charts, and tables for different areas of your business – CX, support, product, retail stores, – providing a shared workspace to fuel collaboration.Screenshot of Zendesk, App Store, or Typeform can be connected to Chattermill, so CX, support, and product teams can have a unified view of the voice of the customer. The platform integrates with over 50+ different sources of customer feedback – think online reviews, support tickets, customer surveys, and chat messages.Screenshot of It takes seconds to create a team dashboard that includes important metrics, charts, and tables. These can be added to a custom dashboards with a few clicks.Screenshot of Customer insights with dedicated CX metrics and various segmentation options help understand the hidden patterns and get to the root of problems and opportunities.