ChiroTouch is cloud chiropractic software offering an integrated EHR software built for chiropractors, top to bottom. ChiroTouch is an integrated system for payment processing and insurance claims management.
$159
per month
zHealth
Score 10.0 out of 10
N/A
zHealth is achiropractic software which includes custom SOAP notes, integrated billing, scheduling & real-time phone support. The software comes with online appointment scheduling and unlimited reminders. The speech recognition functionality assists chiropractors with SOAP note dictation and real-time speech-to-text conversion. With its patient portal feature, patients can complete the intake forms and check-in on the front desk kiosk. The software includes a built-in tool that sends…
ChiroTouch has helped us maintain more accurate records, notes, billing, and the text reminders help to ensure the patients remember their appointment which keeps our numbers good.
zHealth is perfect for new practitioners. Even if the doctor is not billing insurance companies, having all the patient information and billing data in one organized place is more valuable than a new doctor may realize. zHealth is also helpful in choosing the diagnosis codes. They have training, if you want it, on a regular basis. You also have access to easy step-by-step instructions on platform usage. zHealth will actually respond quickly to client questions. They are always polite and professional. An established doctor's office has to take into consideration, other than demographics, the data transfer. No platform has a system to extract the SOAP notes. It is a bone of contention for me for all the EHR software/platforms.
Data dissemination from one entry to other points of data is thorough.
It communicates directly with the clearing house, so I know within 24 hours if my claim was accepted and, if denied, why the clearing house or insurance company denied it.
I can input blocks of EOB's.
Batching groups of claims and sending in three simple clicks.
There is quite a bit to learn, even if you have experience with other EHR systems like I did, and required our staff and providers time and patience to get accustomed to it. It may be helpful for the Chirotouch team to develop a curriculum of sorts to navigate practices through learning the system in a logical way.
The EHR system is higher in price than other comparable systems, especially with all the add-ons - it would be nice if Chirotouch were a little more transparent about what you get when purchasing the item off the shelf, and, more importantly, what features are not included without a package upgrade.
The graphic layout and color scheme isn't as "pretty" as other EHR systems I've worked with, and actually looks quite outdated. It might be worthwhile for Chirotouch to work with graphic designers to make the interface a little more aesthetically pleasing.
It is fine once it is up and running, but the customization takes a long time, does not have some things setup in advance that seem very straight forward, and for most people the learning curve is very high for learning the system even once it is properly setup and customized. However, it is "fine" not particularly impressive. Additionally, their customer support and training is substandard.
Sometimes we get weird error messages. We have been having a problem with our check-in computer and ChiroTouch hasn't been able to figure out the problem
Generally we never have problems with speed. If we have, it's been because we needed to perform software updates, and then it went back to working quickly.
The particular person we were assigned was not very well versed in the software. Several things we asked about we were told we not possible, and then I later figure out how to do them by myself after getting to know the software. I guess that is what comes from trainers who use the system in theory but not in an actual office. They are basically reading off a script that guides you how to set things up, nothing more. If she didn't know the answer, she didn't research it, she just told us it wasn't possible. However, it was a multi-session training spread out over a couple weeks and they did walk you through all the basics. It does take a lot of customization, so this was appreciated. It would have been very intimidating to do without guided support sessions.
We had been using medisoft before and it wasn't organized enough or clear enough for insurance billing, coding and doctors notes. Chirotouch solved all of these problems with the additional bonus of being customizable
It's reliable, though occasionally has connectivity issues. Their support says it's our computing issue, not the software, but we don't have similar problems with other software. Definitely needs to be backed up daily. We use ChiroTouch's backup and it works well
