CIARA MAGMA Storage Servers vs. Dell Compellent (discontinued) vs. SolidFire (discontinued)

All in all this series great in addressing issues applications that need flash storage as a backend storage supply. It addresses the need for fast, responsive servers that need to boot quickly. It is easy to use and for the most part there are few issues and none that can't be addressed/fixed quickly.

Incentivized

Solidfire is a good, multi-purpose array for iSCSI environments. Grid architecture allows incremental, linear expansion of the array both in capacity and performance. The all-flash is a very high performance, low latency platform for a lot of applications. The way the company has architected the platform allows for continual upgrades and removes the lift-and-load replacements if you stay with Solidfire in the future. The Solidfire fiber channel implementation is workable, but largely there is a checkbox. I cannot imagine any fiber channel shop is going to look at a Solidfire seriously, unless they are looking to move towards Ethernet based transport. Write intensive workloads struggle on the array. The double-helix data protection combined with the architecture can make writes more latent than expected - well into the teens and 20's of ms within the array.

Incentivized

• Dell Compellent support (Co-Pilot) and the add-on service (Optimize) are critical services that Dell Compellent does very well. Alerts from the array are sent to Co-Pilot where tickets are automatically generated and customers are notified of events. Of greater importance at times is the proactive support Co-Pilot and Optimize provide by contacting us of inefficiencies in the array and consulting on resolutions.
• Enterprise Manager (Dell's "single pane of glass" management framework) is a useful tool for configuration/evaluation of the array and other Compellent products.
• Ease of management. From firmware upgrades to managing server volumes the process is much simpler than with other arrays.

Incentivized

• Speed is incredible.
• Ongoing maintenance is great.
• Price point was quite good.

Incentivized

• The GUI could be a little more updated with a lot more information regarding usage.
• There could be some assistance with high I/O times where snapshots go to consolidate. There seems to be issues when that attempts to occur, and there will times where the virtual machine stuns due to the I/O intensity.
• Modification of multiple volumes or the creation of multiple volumes is a pain in the DSM management console.

Incentivized

• API documentation could use some help
• GUI can be slow

Incentivized

This is not solely based on the support engineers themselves but more so that the logging and gotcha's that their array has. There have been multiple times where logs are pulled, but the folder is not large enough, and it crashes the array. Other times there are certain aspects that support either does not know of or isn't knowledgable about how to look at particular issues that could be causing problems.

Incentivized

When we have had problems, the response on the Solidfire side has been strong, but not perfect. As they scale and integrate into NetApp, support from regions outside of the USA are having a more difficult time diagnosing and addressing issues for complex problems. The Boulder, CO, and Raleigh, NC, support teams are both extremely strong and provide top-notch support. ActiveIQ is a great support tool both for NetApp/Solidfire and for the customer. The proactive support tickets opened have been helpful. The node-based support has been excellent - meaning when we had a DIMM fail, they sent a replacement node - no time consuming troubleshooting of internal components to fix the issue. Upgrades are handled by SF technicians, so it feels white-glove

Incentivized

We selected Compellent solely based on price. Honestly I would rate it only slightly better than a QNAP we used (which was even cheaper). If performance and reliability are factors in your decision (and they should be) I would recommend looking at something like a VNXe.

Incentivized

SolidFire was chosen over these other service providers because of relationships we have with the company, with our reps, and with the local Denver presence. We also are a partner, and we felt that the solution stacked up technologically very well against the competition and was more cost effective.

Incentivized

• The SC9000 has been able to serve our current and futures needs well enough to not need to upgrade anytime soon.

Incentivized

• The ROI was quick - under 1 year

Incentivized