What users are saying about
17 Ratings
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Score 9.3 out of 100
38 Ratings
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Score 8 out of 100

Feature Set Ratings

    Secure Email Gateway

    7.3

    Cisco Cloud Email Security

    73%

    Darktrace

    Feature Set Not Supported
    N/A
    Cisco Cloud Email Security ranks higher in 7/7 features

    Anti-malware

    8.2
    82%
    3 Ratings
    N/A
    0 Ratings

    Cusomizability

    5.6
    56%
    3 Ratings
    N/A
    0 Ratings

    Data Loss Protection

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Threat Detection

    8.2
    82%
    3 Ratings
    N/A
    0 Ratings

    Sandboxing

    6.5
    65%
    3 Ratings
    N/A
    0 Ratings

    End-to-End Encryption

    7.3
    73%
    3 Ratings
    N/A
    0 Ratings

    Management Tools

    7.1
    71%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Cisco Cloud Email Security is rated higher in 1 area: Likelihood to Recommend
    • Darktrace is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    7.4

    Cisco Cloud Email Security

    74%
    5 Ratings
    7.1

    Darktrace

    71%
    8 Ratings

    Usability

    9.1

    Cisco Cloud Email Security

    91%
    1 Rating

    Darktrace

    N/A
    0 Ratings

    Support Rating

    8.3

    Cisco Cloud Email Security

    83%
    3 Ratings
    9.4

    Darktrace

    94%
    4 Ratings

    Likelihood to Recommend

    Cisco Cloud Email Security

    We have multiple locations (both official and non-official/remote work location/work from home sections) that heavily benefit from the protection that Cisco Cloud Email Security provides. We are confident that in the case the local effects this pandemic is further prolonged in certain areas ([lock downs], quarantines, and so on), we can easily (and prefer) and safely allow our people to continue working from the comfort, and security of their chosen location.
    Anonymous | TrustRadius Reviewer

    Darktrace

    I think if you manage a large number of mailboxes, you need a reliable solution to protect corporate email from any threat. This solution uses AI to analyze emails to check if they're safe or if it's a risk for the organization. It has a good UI (all in English), and the more you're using it, the more you get. There are a lot of metrics and indicators to help the email security admin.
    Antonio Rodriguez | TrustRadius Reviewer

    Pros

    Cisco Cloud Email Security

    • Advanced malware protection.
    • Integration with Office365.
    Anonymous | TrustRadius Reviewer

    Darktrace

    • Monitors your network for unusual behaviour; as it learns what is normal for your network, you don't need to worry too much about things that are normal for your organisation, but might be considered odd in other places, triggering as alarms. It can also detect more subtle changes such as a device accessing a server but at an unusual time.
    • There are a large number of models that are used to create the alerts, which can all be customised, and you can also create your own from scratch, to allow you to tailor it perfectly to your situation.
    Anonymous | TrustRadius Reviewer

    Cons

    Cisco Cloud Email Security

    • On certain client machines, we found that the software prevented the opening of innocuous email attachments flagging them as potentially harmful.
    • Emails with large attachment sizes can sometimes slow down the email loading process.
    Anonymous | TrustRadius Reviewer

    Darktrace

    • Really had a poor time of identifying devices and what the device's purpose was - a simple nmap scan did a better job. The problem is they expect you to fine-tune the results - which is exactly what you would expect - but day one it found over 2,000 servers (and I only have 112).
    • Really had a hard time separating network traffic into locations - I use distinct subnets for my buildings, but there was no good way to create a logical map of my traffic internally. Did not garner a sense of trust that it was seeing everything.
    • Sat through a few "analyst" reports - which showed me possible threats in my environment. I am already using a few open source tools, and they actually found more than the analyst reports. Also, there was no way to get the reports on your own - you had to work through their analysts to get the information.
    Matthew Frederickson | TrustRadius Reviewer

    Pricing Details

    Cisco Cloud Email Security

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Darktrace

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Usability

    Cisco Cloud Email Security

    Cisco Cloud Email Security 9.1
    Based on 1 answer
    It's an essential component of of security in general, making the usability 10/10 for us given that as I've previously mentioned, most (if not all) of our workers are currently remote.

    With this massive increase in "remote" locations, entails a massive increase in possible points of breach, hence, additional security is a must!
    Anonymous | TrustRadius Reviewer

    Darktrace

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Cisco Cloud Email Security

    Cisco Cloud Email Security 8.3
    Based on 3 answers
    Cisco TAC support is very good since they have engineers available 24 hours a day, 365 days a year. Important to mention that you must have the support of the solution enabled to be able to receive a response from TAC and that we can be taken care of. The only drawback may be that they will not be able to see settings of the email provider you use.
    Anonymous | TrustRadius Reviewer

    Darktrace

    Darktrace 9.4
    Based on 4 answers
    Darktrace support is excellent in my experience. They send a competent engineer on-site to provide on-boarding training. They were also very responsive in responding to questions and concerns. Having an individual point of contact who is a competent network and security engineer is not a common experience, at least for me.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Cisco Cloud Email Security

    Cisco was at least better than or equal to the others but within our budget. It provided all of the services of anti-spam, content filtering, anti-virus, DLP, encrypted email service, scalability, and more than the others. Cisco name and reputation were also key in our decision.
    Randy Zuehlke | TrustRadius Reviewer

    Darktrace

    The Darktrace user interface was improved. Darktrace provides more metrics and more info to decide if an email is malicious or not in doubt case. Darktrace provides a lot of info about the email being analyzed, if there was a previous communication between both parts before for example, it's so easy to deploy.
    Antonio Rodriguez | TrustRadius Reviewer

    Return on Investment

    Cisco Cloud Email Security

    • Saves us precious resources by blocking unwanted E-mail right at the edge of our network.
    • Users can work more efficient when all spam and malware is stopped before reaching their inboxes.
    • Enables us to protect our outgoing mail with DKIM signing and validate all incoming mail on the most modern securiry standards.
    Wouter Hindriks | TrustRadius Reviewer

    Darktrace

    • Darktrace is covering some lack of security issues.
    • Darktrace helps the company to follow some compliance obligations.
    • Darktrace can't solve all issues. It needs to work with other Security tools (e.g Splunk).
    Fabio Silva | TrustRadius Reviewer

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