Cisco Cloud Email Security - Well Worth the Investment
January 08, 2019

Cisco Cloud Email Security - Well Worth the Investment

Randy Zuehlke | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Cloud Email Security

CES is used across our entire network. It addresses the problems of spam and potentially malicious emails. It also gives us the ability to monitor our incoming and outgoing traffic at a granular level.
  • Incoming mail policies and content filtering are easy to implement.
  • Security aspects of the service are great at filtering out unwanted traffic: anti-spam, anti-virus (Sophos and Mcafee), Cisco AMP, outbreak filters, reputation filtering, etc.).
  • Email tracking through the SMA is a breeze, so if you have specific users that are having problems in the receipt of emails, research into the problem is quick and easy.
  • The reporting is detailed for operations and security functions.
  • Outlook integration in terms of a plug-in would be great. Currently, users can't add something to a blacklist or whitelist directly from Outlook.
  • Management of the platform is done from two portals the ESA and SMA. It would be nice to have it all in one management portal.
  • A quick start management guide would be nice. The manual is over 1,000 pages, so there is definitely a lot of functionality in this service.
  • Cisco was priced better than some of the other best of breed providers.
  • It has significantly reduced our spam and malicious content to our users compared to our previous deprecated on-prem email gateway.
  • The ease of adding a new site.
Cisco was at least better than or equal to the others but within our budget. It provided all of the services of anti-spam, content filtering, anti-virus, DLP, encrypted email service, scalability, and more than the others. Cisco name and reputation were also key in our decision.
We have over 70 locations across the US, some of which change due to the nature of our business, so having Cisco Cloud Email Security provides scalability with relative ease when a new site comes up. An on-prem solution would be much harder to manage.