TrustRadius

Cisco Communications Outsourcing vs. Helpware

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Communications Outsourcing
Score 8.7 out of 10
N/A
Cisco offers communications outsourcing.N/A
Helpware
Score 0.0 out of 10
N/A
Helpware builds customized teams in Customer Service and Back Office for startups and modern companies, offering custom built inbound and outbound call center teams. Helpware invests in people and culture to better serve their customers, with technology-enabled and engaged teams trained to deliver enhanced global customer engagement and experience.N/A
Pricing
Cisco Communications OutsourcingHelpware
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Communications OutsourcingHelpware
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
Cisco Communications OutsourcingHelpware
Top Pros

No answers on this topic

Top Cons

No answers on this topic

User Ratings
Cisco Communications OutsourcingHelpware
Likelihood to Recommend
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
Cisco Communications OutsourcingHelpware
Likelihood to Recommend
Cisco
Cisco Communications Outsourcing boosts communications, where it allows instant texting, audio calls, among others. Besides, Cisco Communications applies the telephony technology, which is cheap and convenient to all persons in any corner of the world. The tool is reliable in conducting surveys, methods that brings more market understanding to the world.
Allan Mark | TrustRadius Reviewer
Allan Mark
Digital Marketing Manager
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Helpware
No answers on this topic
Pros
Cisco
  • Setting up IVRs
  • Making sure equipment is working properly
  • Training key employees on the systems
Verified User
Anonymous
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Helpware
No answers on this topic
Cons
Cisco
  • VoIP integration
  • Multi-language compatibility
  • Device upgrades
Verified User
Anonymous
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Helpware
No answers on this topic
Alternatives Considered
Cisco
Cisco has excellent scalability and has a very wide range of configuration options cost-effective for certain situations, flexible and adaptable to the needs of a growing company.
Verified User
Anonymous
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Helpware
No answers on this topic
Return on Investment
Cisco
  • Ability to increase outbound calls per day
  • Reduction in missed calls
  • Greater call-handling efficiency
Verified User
Anonymous
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Helpware
No answers on this topic
ScreenShots