Name: Helpware
Author: Helpware

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Document Management

Enterprise Generative AI

File Sharing

Objectives and Key Results (OKR)

VoIP

Enterprise

Accounting

Online Trading

Payment Orchestration

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

Course Authoring

Employee Engagement

Employee Performance Management

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Migration

Cloud Storage

Database DevOps

Database Management

Enterprise Backup

Fraud Detection

Hadoop-Related

High Availability Cluster

IT Service Management (ITSM)

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Virtualization

Remote Monitoring and Management

Traffic Switching

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Competitive Intelligence

Consumer Ratings & Reviews

Content Management

Cross-Channel Campaign Management

Email Marketing

Local Listing Management

Marketing Automation

Presentation

SMS Marketing

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Wholesale Marketplace

Marketing

Field Service Management

Professional Services Automation

Project Management

Professional Services

Conversation Intelligence

Customer Relationship Management (CRM)

Lead Generation Services

Sales Gamification

Sales

Cloud Access Security Brokers

Video Surveillance

Security

Digital Forensics

Estate Planning

Home Health Care

Insurance Claims Management

Military and Defense

Vertical-Specific

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Helpware is a fully integrated business process outsourcing service that aims to drive brand loyalty and enhance the customer experience. According to the vendor, Helpware offers a comprehensive range of services including call center support, IT support, chat support, technical support, email support, and more. It is designed to cater to businesses of all sizes, from startups to large enterprises. Professionals and industries such as customer support, customer experience management, IT management, sales and marketing, as well as e-commerce and retail, can potentially benefit from Helpware's tailored solutions.

## Key Features

**Inbound & Outbound Call Center**: According to the vendor, Helpware provides custom-built call center teams that are empowered to deliver enhanced global customer engagement and experience through personalized interactions.

**Customer Success**: Helpware offers dedicated customer success teams that proactively support clients, improve customer satisfaction, and potentially drive business growth by maintaining healthy relationships and fighting churn, as per the vendor's claims.

**Multilingual Support**: Helpware has dedicated teams that provide support in over 25 different languages, potentially ensuring effective communication with diverse customer bases around the globe, according to the vendor.

**Technical Support**: Helpware's technical support teams focus on first pass resolution of technical problems, handling complex issues, and providing efficient solutions according to client service level agreements and security requirements, as claimed by the vendor.

**Chat Support**: According to the vendor, Helpware's chat support teams enable customers to engage with businesses anytime, from any device, providing effective and efficient support through chat channels while potentially driving higher customer satisfaction and cost savings.

**Email Support**: The vendor states that Helpware's email support teams establish trust and handle customer queries and issues through email channels, leveraging effective written communication to enhance the customer experience.

**Outsourced IT Support**: Helpware's IT support teams aim to help businesses reduce operating expenses, solve complex technology challenges, and prioritize data protection while supporting modern companies worldwide, according to the vendor.

**Telephone Answering Services**: Helpware's answering service teams manage tasks such as receiving messages, handling orders, and scheduling appointments, providing what the vendor claims to be excellent customer service and supporting front office operations.

**Integrated and Empowered CX**: According to the vendor, Helpware's approach to customer experience (CX) ensures personalized interactions, improved customer experience, and dynamic integration regardless of platforms and systems.


Helpware builds customized teams in Customer Service and Back Office for startups and modern companies, offering custom built inbound and outbound call center teams. Helpware invests in people and culture to better serve their customers, with technology-enabled and engaged teams trained to deliver enhanced global customer engagement and experience.

Helpware

Primarily to help companies cut the cost of providing service or to fill a project-based service need, some professional services companies offer hosted communications. Also, they may present a potential partner for outsourcing a variety of IT management services such as help desk and product support, technology consulting, operational services, development and integration, expense management and other services.

Communications Outsourcing

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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What is Helpware?