Helpware

Helpware is a fully integrated business process outsourcing service that aims to drive brand loyalty and enhance the customer experience. According to the vendor, Helpware offers a comprehensive range of services including call center support, IT support, chat support, technical support, email support, and more. It is designed to cater to businesses of all sizes, from startups to large enterprises. Professionals and industries such as customer support, customer experience management, IT management, sales and marketing, as well as e-commerce and retail, can potentially benefit from Helpware's tailored solutions.

Key Features

Inbound & Outbound Call Center: According to the vendor, Helpware provides custom-built call center teams that are empowered to deliver enhanced global customer engagement and experience through personalized interactions.

Customer Success: Helpware offers dedicated customer success teams that proactively support clients, improve customer satisfaction, and potentially drive business growth by maintaining healthy relationships and fighting churn, as per the vendor's claims.

Multilingual Support: Helpware has dedicated teams that provide support in over 25 different languages, potentially ensuring effective communication with diverse customer bases around the globe, according to the vendor.

Technical Support: Helpware's technical support teams focus on first pass resolution of technical problems, handling complex issues, and providing efficient solutions according to client service level agreements and security requirements, as claimed by the vendor.

Chat Support: According to the vendor, Helpware's chat support teams enable customers to engage with businesses anytime, from any device, providing effective and efficient support through chat channels while potentially driving higher customer satisfaction and cost savings.

Email Support: The vendor states that Helpware's email support teams establish trust and handle customer queries and issues through email channels, leveraging effective written communication to enhance the customer experience.

Outsourced IT Support: Helpware's IT support teams aim to help businesses reduce operating expenses, solve complex technology challenges, and prioritize data protection while supporting modern companies worldwide, according to the vendor.

Telephone Answering Services: Helpware's answering service teams manage tasks such as receiving messages, handling orders, and scheduling appointments, providing what the vendor claims to be excellent customer service and supporting front office operations.

Integrated and Empowered CX: According to the vendor, Helpware's approach to customer experience (CX) ensures personalized interactions, improved customer experience, and dynamic integration regardless of platforms and systems.