Item: Cisco Communications Outsourcing
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

With Cisco Communications Outsourcing, our organization ensures that we have properly deployed and are properly utilizing out Cisco telecommunications hardware, switches and backup systems. It is also useful to make sure we have the proper settings and configurations for our internal employees and external users calling in.

Pros and Cons

Setting up IVRs
Making sure equipment is working properly
Training key employees on the systems

VoIP integration
Multi-language compatibility
Device upgrades

Return on Investment

Ability to increase outbound calls per day
Reduction in missed calls
Greater call-handling efficiency

Alternatives Considered

TeleWare IP Telephony and Unified Communications, 3CX Phone System and AT&T Communications Outsourcing

Cisco has excellent scalability and has a very wide range of configuration options cost-effective for certain situations, flexible and adaptable to the needs of a growing company.

Other Software Used

NetSuite, iCharts for NetSuite, Adobe Analytics

Likelihood to Recommend

It is suited for installing new systems, replacing outdated hardware, and adding new employees. It is needing new functionality.

Telecommunications flexibility

Overall Satisfaction with Cisco Communications Outsourcing