What users are saying about
Top Rated
42 Ratings
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Score 8.8 out of 100
38 Ratings
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Score 8 out of 100

Attribute Ratings

  • Cisco Identity Services Engine (ISE) is rated higher in 1 area: Likelihood to Recommend
  • Darktrace is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.8

Cisco Identity Services Engine (ISE)

88%
18 Ratings
7.1

Darktrace

71%
8 Ratings

Usability

7.3

Cisco Identity Services Engine (ISE)

73%
2 Ratings

Darktrace

N/A
0 Ratings

Support Rating

5.9

Cisco Identity Services Engine (ISE)

59%
8 Ratings
9.4

Darktrace

94%
4 Ratings

Likelihood to Recommend

Cisco Identity Services Engine (ISE)

Overall, management is not terrible if you have a stable network that is not overly complex. If you don't, this product will take considerable time to plan for an effective solution. I will say support is not very helpful, so if you need assistance after the initial sales rep assisted setup, good luck and be prepared to spend hours on the phone.
Anonymous | TrustRadius Reviewer

Darktrace

I think if you manage a large number of mailboxes, you need a reliable solution to protect corporate email from any threat. This solution uses AI to analyze emails to check if they're safe or if it's a risk for the organization. It has a good UI (all in English), and the more you're using it, the more you get. There are a lot of metrics and indicators to help the email security admin.
Antonio Rodriguez | TrustRadius Reviewer

Pros

Cisco Identity Services Engine (ISE)

  • Manage high-privilege access to communications equipment. It allows to be granular in the permissions, to have it integrated with the LDAP users and, most importantly, to audit what tasks each user performed.
  • Profile users and devices and assign privileges and access levels based on that combination. It greatly improves the user experience, since it does not depend on the network it is in, but on the access levels it has depending on the device. It also allows self-managed guest access with approval flow, which is essential for our business.
  • It has also allowed us to automate actions based on findings from StealWatch, Umbrella, AMP, etc.
Sebastián Sarasate | TrustRadius Reviewer

Darktrace

  • Monitors your network for unusual behaviour; as it learns what is normal for your network, you don't need to worry too much about things that are normal for your organisation, but might be considered odd in other places, triggering as alarms. It can also detect more subtle changes such as a device accessing a server but at an unusual time.
  • There are a large number of models that are used to create the alerts, which can all be customised, and you can also create your own from scratch, to allow you to tailor it perfectly to your situation.
Anonymous | TrustRadius Reviewer

Cons

Cisco Identity Services Engine (ISE)

  • ISE could really make improvements on software updates and patches. The updates and patches typically take a very long time to install.
  • ISE could improve some of its technical documentation on how to implement certain features that ISE can offer.
Anonymous | TrustRadius Reviewer

Darktrace

  • Really had a poor time of identifying devices and what the device's purpose was - a simple nmap scan did a better job. The problem is they expect you to fine-tune the results - which is exactly what you would expect - but day one it found over 2,000 servers (and I only have 112).
  • Really had a hard time separating network traffic into locations - I use distinct subnets for my buildings, but there was no good way to create a logical map of my traffic internally. Did not garner a sense of trust that it was seeing everything.
  • Sat through a few "analyst" reports - which showed me possible threats in my environment. I am already using a few open source tools, and they actually found more than the analyst reports. Also, there was no way to get the reports on your own - you had to work through their analysts to get the information.
Matthew Frederickson | TrustRadius Reviewer

Pricing Details

Cisco Identity Services Engine (ISE)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Darktrace

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

Cisco Identity Services Engine (ISE)

Cisco Identity Services Engine (ISE) 7.3
Based on 2 answers
For us the solution is very easily useable on its own. Perhaps that has to do because we started using ISE in the 1.2 days and have seen it grow during the years. Policy creation, etc. is all very visible and thus easy to use. Deployment of multiple nodes is also incredibly easy and flexible. You can easily add or remove nodes as you wish.
Anonymous | TrustRadius Reviewer

Darktrace

No score
No answers yet
No answers on this topic

Support Rating

Cisco Identity Services Engine (ISE)

Cisco Identity Services Engine (ISE) 5.9
Based on 8 answers
Cisco support is second to none, both in terms of how you access support but also the knowledge of the individual support teams. If you focus on one technology and provide "manufacturer support" then you can rest assured that you are accessing Cisco's top individuals.I feel like this is a USP for Cisco support.
Simon Watkins | TrustRadius Reviewer

Darktrace

Darktrace 9.4
Based on 4 answers
Darktrace support is excellent in my experience. They send a competent engineer on-site to provide on-boarding training. They were also very responsive in responding to questions and concerns. Having an individual point of contact who is a competent network and security engineer is not a common experience, at least for me.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Identity Services Engine (ISE)

Cisco ISE is very well designed and information is provided in very logical and consistent form in the WebGUI, which cannot be said about Aruba ClearPass or others. Policy design and flow are far clearer than in Aruba ClearPass, Microsoft NPS, or FreeRadius. Cisco ISE scalability is far greater than ClearPass or others. Cisco support is second to none which guarantees appropriate support in case of a failure or a bug.
Anonymous | TrustRadius Reviewer

Darktrace

The Darktrace user interface was improved. Darktrace provides more metrics and more info to decide if an email is malicious or not in doubt case. Darktrace provides a lot of info about the email being analyzed, if there was a previous communication between both parts before for example, it's so easy to deploy.
Antonio Rodriguez | TrustRadius Reviewer

Return on Investment

Cisco Identity Services Engine (ISE)

  • ISE has allowed us to handle the sticky problem of giving IoT/gaming student devises network access. It allows hands-off management for roughly 2,000 users.
  • Attempting to get posturing and profiling working consistently has been a bear. The workflow is so convoluted it took dozens of man-hours to get it working in a test environment.
  • Centralized TACACS access to NADs has shaved 10-20% of our time spent configuring various boxes.
Anonymous | TrustRadius Reviewer

Darktrace

  • Darktrace is covering some lack of security issues.
  • Darktrace helps the company to follow some compliance obligations.
  • Darktrace can't solve all issues. It needs to work with other Security tools (e.g Splunk).
Fabio Silva | TrustRadius Reviewer

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