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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco UC-One

    Score10 out of 10
    N/ACisco's UC-One (formerly BroadSoft) is a Unified Communications as a Service platform that allows users to work from desktops, tablets, desk phones, or smartphones, and move between devices. UC-One includes business phone services, messaging, audio and video conferencing, screen sharing, file sharing, virtual meeting rooms, etc. which are integrated in the UC-One Hub interface. Cisco announced their acquisition of BroadSoft in October 2017.N/A

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A
    Pricing
    Cisco UC-OneHearsay, now part of Yext
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Cisco UC-OneHearsay, now part of Yext
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Cisco UC-OneHearsay, now part of Yext
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Cisco UC-One and Hearsay, now part of Yext
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    17% above category average
    Hearsay, now part of Yext
    -
    Ratings
    High quality audio10.01 Ratings00 Ratings
    High quality video10.01 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Cisco UC-One and Hearsay, now part of Yext
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    15% above category average
    Hearsay, now part of Yext
    -
    Ratings
    Desktop sharing10.01 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Cisco UC-One and Hearsay, now part of Yext
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    15% above category average
    Hearsay, now part of Yext
    -
    Ratings
    Calendar integration10.01 Ratings00 Ratings
    Meeting initiation10.01 Ratings00 Ratings
    Record meetings / events10.01 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Cisco UC-One and Hearsay, now part of Yext
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    18% above category average
    Hearsay, now part of Yext
    -
    Ratings
    Live chat10.01 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Cisco UC-One and Hearsay, now part of Yext
    Feature
    Cisco UC-One
    5.0
    1 Ratings
    45% below category average
    Hearsay, now part of Yext
    -
    Ratings
    User authentication5.01 Ratings00 Ratings
    Participant roles & permissions5.01 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Cisco UC-One and Hearsay, now part of Yext
    Feature
    Cisco UC-One
    6.7
    1 Ratings
    23% below category average
    Hearsay, now part of Yext
    -
    Ratings
    Hosted PBX10.01 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)5.01 Ratings00 Ratings
    Directory of employee names5.01 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Cisco UC-One and Hearsay, now part of Yext
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    14% above category average
    Hearsay, now part of Yext
    -
    Ratings
    Answering rules10.01 Ratings00 Ratings
    Call recording10.01 Ratings00 Ratings
    Call park10.01 Ratings00 Ratings
    Call screening10.01 Ratings00 Ratings
    Message alerts10.01 Ratings00 Ratings
    Business SMS/External Messaging10.01 Ratings00 Ratings
    Online Fax10.01 Ratings00 Ratings
    Voicemail Transcription10.01 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Cisco UC-One and Hearsay, now part of Yext
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    12% above category average
    Hearsay, now part of Yext
    -
    Ratings
    Mobile app for iOS10.01 Ratings00 Ratings
    Mobile app for Android10.01 Ratings00 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Cisco UC-One and Hearsay, now part of Yext
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    16% above category average
    Hearsay, now part of Yext
    -
    Ratings
    Centralized communications management10.01 Ratings00 Ratings
    Team messaging10.01 Ratings00 Ratings
    Team document sharing10.01 Ratings00 Ratings
    Call and meeting analytics10.01 Ratings00 Ratings
    Best Alternatives
    Cisco UC-OneHearsay, now part of Yext
    Small Businesses
    Broadvoice | GoContact
    Score9.1 out of 10
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    Webex Calling
    Score8.8 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    Webex Calling
    Score8.8 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco UC-OneHearsay, now part of Yext
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Cisco UC-OneHearsay, now part of Yext
    Likelihood to Recommend
    Cisco
    UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.
    Incentivized
    Read full review
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    Pros
    Cisco
    • Clear quality of service
    • easy implementation
    • good return on investment
    Incentivized
    Read full review
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    Cons
    Cisco
    • Mobile App Chats do not always sync to the PC application.
    • Switching from WiFi to Cellular on mobile applications typically drops the call.
    • Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.
    Incentivized
    Read full review
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    Usability
    Cisco
    No answers on this topic
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    Support Rating
    Cisco
    No answers on this topic
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    Alternatives Considered
    Cisco
    We moved to Cisco UC-One because we wanted an integrated program to provide unified communication services as well as the ability to meet, message and share documents. The cost differential was minimal when you realize the time and convenience of Cisco UC-One. Our team down load the app to their cell and have one fewer device to carry, too.
    Incentivized
    Read full review
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    Return on Investment
    Cisco
    • The services as a whole are a better feature set for a better price.
    • The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
    • Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.
    Incentivized
    Read full review
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    ScreenShots