Skip to main content
TrustRadius
Cisco UC-One

Cisco UC-One
Formerly BroadSoft

Overview

What is Cisco UC-One?

Cisco's UC-One (formerly BroadSoft) is a Unified Communications as a Service platform that allows users to work from desktops, tablets, desk phones, or smartphones, and move between devices. UC-One includes business phone services, messaging, audio and video conferencing, screen sharing,…

Read more
Recent Reviews
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Cisco UC-One?

Cisco's UC-One (formerly BroadSoft) is a Unified Communications as a Service platform that allows users to work from desktops, tablets, desk phones, or smartphones, and move between devices. UC-One includes business phone services, messaging, audio and video conferencing, screen sharing, file…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

4 people also want pricing

Alternatives Pricing

What is Dialpad Ai Voice?

Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft…

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

Return to navigation

Product Details

What is Cisco UC-One?

Cisco's UC-One (formerly BroadSoft) is a Unified Communications as a Service platform that allows users to work from desktops, tablets, desk phones, or smartphones, and move between devices. UC-One includes business phone services, messaging, audio and video conferencing, screen sharing, file sharing, virtual meeting rooms, etc. which are integrated in the UC-One Hub interface. Cisco announced their acquisition of BroadSoft in October 2017.

Cisco UC-One Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(8)

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our employees travel frequently, and sometimes work any of the 24 hours a day, so having a unified communications platform that is reliable and easily accessible is important to us. Out tech support folks appreciate the uptime reliability and our management appreciates the fair cost of use. We found implementation to be facile and later support to be excellent.
  • Clear quality of service
  • easy implementation
  • good return on investment
  • None - great product that does all we need it to do and more
For a company like ours where 24/7 reliability is important both for the safety of our techs and the ability to complete the task at hand, this product has served us well. Like any other tech change, there was an initial learning curve, but this one was low and our time to implementation short
Cloud PBX (3)
66.66666666666667%
6.7
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
50%
5.0
Directory of employee names
50%
5.0
Call Management (8)
100%
10.0
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
100%
10.0
Call screening
100%
10.0
Message alerts
100%
10.0
Business SMS/External Messaging
100%
10.0
Online Fax
100%
10.0
Voicemail Transcription
100%
10.0
Mobile apps (2)
100%
10.0
Mobile app for iOS
100%
10.0
Mobile app for Android
100%
10.0
Performance & Compatibility of Online Events Software (2)
100%
10.0
High quality audio
100%
10.0
High quality video
100%
10.0
Online Meetings / Events (3)
100%
10.0
Calendar integration
100%
10.0
Meeting initiation
100%
10.0
Record meetings / events
100%
10.0
Screen Sharing (1)
100%
10.0
Desktop sharing
100%
10.0
Online Events Collaboration (1)
100%
10.0
Live chat
100%
10.0
Online Events Security (2)
50%
5.0
User authentication
50%
5.0
Participant roles & permissions
50%
5.0
Unified Communications Platform and Collaboration (4)
100%
10.0
Centralized communications management
100%
10.0
Team messaging
100%
10.0
Team document sharing
100%
10.0
Call and meeting analytics
100%
10.0
  • We feel there has been a positive ROI for our company.
We moved to Cisco UC-One because we wanted an integrated program to provide unified communication services as well as the ability to meet, message and share documents. The cost differential was minimal when you realize the time and convenience of Cisco UC-One. Our team down load the app to their cell and have one fewer device to carry, too.
Zoom, Adobe Acrobat, Navisite Productivity and Collaboration (Microsoft Office 365 and MDM)
Score 8 out of 10
Vetted Review
ResellerIncentivized
We both use UC-One in our entire company and re-sell the services for UC-One to our clients. It allows us and our clients to stay in contact with each other through its messenger and screen sharing ability, and work wherever we are by utilizing its softphone ability allowing calls to be placed and received as if we are sitting at our desks with our hard phones. Its built-in per-user Collaboration Conference room also allows for quick and easy meetings, whether it just be dial-in audio or presenting information into the room via screen shares and video chats.
  • Multiple Platform support; works on PC, Mac, Android, iPhone, iPad (specific app).
  • Easy to use interface that is similar to other messenger applications/phone applications.
  • Low impact on system performance when in use.
  • Mobile App Chats do not always sync to the PC application.
  • Switching from WiFi to Cellular on mobile applications typically drops the call.
  • Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.
UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.
  • The services as a whole are a better feature set for a better price.
  • The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
  • Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.
Jive as a whole has a better back end user interface, however, BroadSoft UC One far surpasses it in terms of overall functionality. The larger feature set (IM, Softphone [Jive has], collab bridge, etc) makes the slightly less intuitive back end a small ding against the software as a whole. Plus the stability of UC One as a whole is much higher as well.
Return to navigation