Name: Cisco UC-One
Rating: 9.9 (8 reviews)
Author: Cisco

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

WebOps

Development

Business Intelligence (BI)

Collaboration

Visual Collaboration

VoIP

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

API Management

App Development

Browser

Cloud Storage

Component Content Management

Data Observability

Enterprise Architecture Management

Fraud Detection

Hosted Virtual Desktop

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

MLOps

Network Access Control (NAC)

Network Performance Monitoring

Remote Support

Requirements Management

Security Awareness Training

Session Border Controllers

Voice Recognition

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Content Marketing

Digital Signage

Direct Mail Automation

Email Management

Email Marketing

Event Registration

Marketing Automation

Marketing Resource Management

Online Reputation Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Business Caller ID

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Intelligence

Sales

Data Loss Prevention

Insider Risk Management

Security

Commercial Drone

Construction Accounting

HIPAA Compliance

Multiple Listing Service (MLS)

Smart Cities

Utilities

Vertical-Specific

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Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.

Standard

Dialpad Connect

Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.

US Outbound

Fuze Meetings

Fuze

Cisco UC-One

Companies offering UCaaS (Unified Communications as a Service) present a combination of a software platform and outsourcing of responsibility for enterprise messaging, voice, conferencing, and (fairly well) all communication technology, primarily to prevent front-loading of costs and gain cost-control thereafter, and also to provide users with a standardized, reliable service.

Unified Communications as a Service (UCaaS)

Likelihood to Recommend

Performance & Compatibility of Online Events Software

Screen Sharing

Online Meetings / Events

Online Events Collaboration

Online Events Security

Cloud PBX

Call Management

Mobile apps

Unified Communications Platform and Collaboration

High quality audio

High quality video

Desktop sharing

Calendar integration

Meeting initiation

Record meetings / events

Live chat

User authentication

Participant roles & permissions

Hosted PBX

Multi-level Interactive Voice Response (IVR)

Directory of employee names

Answering rules

Call recording

Call park

Call screening

Message alerts

Business SMS/External Messaging

Online Fax

Voicemail Transcription

Mobile app for iOS

Mobile app for Android

Centralized communications management

Team messaging

Team document sharing

Call and meeting analytics

Cisco (NASDAQ: CSCO) enables people to make powerful connections-whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible-providing easy access to information anywhere, at any time.Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 65,225 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies.

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted telephony infrastructure obviated the need for local PBX hardware

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Voice directory of all employees for self-service dialing

Ability to enter rules to route calls to main number or other extensions in case of absence

Automatic recording of inbound and outbound calls

Ability to hold calls in virtual location and subsequently access from any phone in system

Ability to block numbers or send calls directly to voicemail

Receive SMS and email message notifications for voice and fax messages

Ability to send and receive faxes over the internet

AI-powered voice-to-text transcription of voicemails

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

High quality audio connection is consistently available, with few or no interruptions.

High quality video connection is consistently available, with few or no interruptions.

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Scheduling capabilities integrate with users’ Calendars.

Meetings can be easily initiated, whether they are scheduled or on the fly.

Meetings and webinars can be recorded for playback.

Features related to remote screen sharing capabilities.

Presenters can remotely share a view of their desktop with attendees.

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Features related to the security of meetings and other events held via web conferencing/webinar software.

Administrators can require users to authenticate their identities before joining a meeting.

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

UCaaS platforms allow teams to collaborate internally in one central space.

All voice, chat, and video features can be managed from one central platform.

Team members can send each other messages.

Documents can be shared with other team members.

Analytics and reporting are available about both calls and meetings.

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Cisco UC-One 2022-11-27 14:28:19

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Jive-x (Discontinued)

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BroadSoft UC-One 2019-01-09 10:09:49

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Cisco UC-One
Formerly BroadSoft

Overview

What is Cisco UC-One?