What users are saying about
3 Ratings
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Likelihood to Recommend

Webex Contact Center

Cisco Webex Contact Center is a cloud solution available almost everywhere around the globe. It relies on a solid and secure architecture (like every other Cisco product). It can be used for basic/modest/voice only contact center needs and also in very complex, multi-site, omnichannel, outbound, WFM, environments. Cisco also offers bundled PSTN (only in US/CAN for now but expending).
Anonymous | TrustRadius Reviewer

MaritzCX

I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
Kate Burk | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Webex Contact Center
8.3
MaritzCX
Agent dashboard
Webex Contact Center
7.7
MaritzCX
Validate callers
Webex Contact Center
8.9
MaritzCX
Outbound response
Webex Contact Center
8.8
MaritzCX
Call forwarding
Webex Contact Center
9.1
MaritzCX
Click-to-call (CTC)
Webex Contact Center
8.8
MaritzCX
Warm transfer
Webex Contact Center
7.7
MaritzCX
Predictive dialing
Webex Contact Center
8.3
MaritzCX
Interactive voice response
Webex Contact Center
9.1
MaritzCX
REST APIs
Webex Contact Center
9.1
MaritzCX
Call scripts
Webex Contact Center
7.3
MaritzCX
Call tracking
Webex Contact Center
7.9
MaritzCX
Multichannel integration
Webex Contact Center
7.7
MaritzCX
CRM software integration
Webex Contact Center
7.9
MaritzCX

Workforce Optimization (WFO)

Webex Contact Center
8.6
MaritzCX
Inbound call routing
Webex Contact Center
9.1
MaritzCX
Omnichannel inbound routing
Webex Contact Center
8.5
MaritzCX
Recording
Webex Contact Center
7.5
MaritzCX
Quality management
Webex Contact Center
9.1
MaritzCX
Call analytics
Webex Contact Center
7.7
MaritzCX
Historical reporting
Webex Contact Center
7.9
MaritzCX
Live reporting
Webex Contact Center
9.1
MaritzCX
Customer surveys
Webex Contact Center
9.1
MaritzCX
Customer interaction analytics
Webex Contact Center
9.1
MaritzCX

Survey Format & Appearance

Webex Contact Center
MaritzCX
6.0
Survey templates
Webex Contact Center
MaritzCX
7.0
Themes
Webex Contact Center
MaritzCX
6.0
Custom logo/branding
Webex Contact Center
MaritzCX
5.0

Survey Content

Webex Contact Center
MaritzCX
8.0
Changes to live survey
Webex Contact Center
MaritzCX
6.0
Question design help
Webex Contact Center
MaritzCX
9.0
Multiple question types
Webex Contact Center
MaritzCX
9.0

Survey Logic

Webex Contact Center
MaritzCX
7.0
Survey logic flexibility
Webex Contact Center
MaritzCX
7.0

Survey Reporting & Analytics

Webex Contact Center
MaritzCX
6.8
Response tracking
Webex Contact Center
MaritzCX
8.0
Data export
Webex Contact Center
MaritzCX
5.0
Standard reports
Webex Contact Center
MaritzCX
8.0
Custom reports
Webex Contact Center
MaritzCX
5.0
Analytics
Webex Contact Center
MaritzCX
8.0

Survey Administration & Security

Webex Contact Center
MaritzCX
7.0
Access controls
Webex Contact Center
MaritzCX
5.0
Compliance
Webex Contact Center
MaritzCX
9.0

Survey Distribution

Webex Contact Center
MaritzCX
5.0
Respondent restrictions
Webex Contact Center
MaritzCX
5.0

Pros

Webex Contact Center

  • Cloud collaboration and analytics reporting for calls
  • Easier and better agent interface and call-recording solution in cloud
  • Porting of customer inbound toll-free
Anonymous | TrustRadius Reviewer

MaritzCX

  • Easy to use format (not HTML coding knowledge required)
  • Detailed reports
  • Ability to save and re-use same themes and surveys
Kate Burk | TrustRadius Reviewer

Cons

Webex Contact Center

  • I have no issues with the software. It has really been helpful and provides all the tools we need to consistently deliver delightful customer experiences
Duane Thompson | TrustRadius Reviewer

MaritzCX

  • Ability to customize look of survey limited
  • Some reports in CSV were a mess to fix up
  • Support seemed limited
Kate Burk | TrustRadius Reviewer

Alternatives Considered

Webex Contact Center

Hindsight is 20/20, and I think we should have probably gone to Five9.
Randall Crumm | TrustRadius Reviewer

MaritzCX

MaritzCX was actually to only survey software I have used. No comparison to describe in this section
Kate Burk | TrustRadius Reviewer

Return on Investment

Webex Contact Center

  • No OPEX at all except professional services, phones and/or headsets (when required).
  • For seasonal peaks, agent licenses can be billed as overage instead of committing for more licenses.
Anonymous | TrustRadius Reviewer

MaritzCX

  • Saved our department from needing to purchase additional event software
  • I was not responsible for actual purchase of MaritzCX
Kate Burk | TrustRadius Reviewer

Pricing Details

Webex Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MaritzCX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Webex Contact Center
7.4
MaritzCX
8.0

Add comparison