What users are saying about
49 Ratings
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Score 9.4 out of 100
3 Ratings
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Score 7 out of 100

Feature Set Ratings

    Contact Center Software

    9.2

    Webex Contact Center

    92%

    MaritzCX

    Feature Set Not Supported
    N/A
    Webex Contact Center ranks higher in 13/13 features

    Agent dashboard

    9.3
    93%
    12 Ratings
    N/A
    0 Ratings

    Validate callers

    8.7
    87%
    12 Ratings
    N/A
    0 Ratings

    Outbound response

    9.1
    91%
    9 Ratings
    N/A
    0 Ratings

    Call forwarding

    8.9
    89%
    11 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    9.2
    92%
    10 Ratings
    N/A
    0 Ratings

    Warm transfer

    9.7
    97%
    12 Ratings
    N/A
    0 Ratings

    Predictive dialing

    9.0
    90%
    8 Ratings
    N/A
    0 Ratings

    Interactive voice response

    9.5
    95%
    10 Ratings
    N/A
    0 Ratings

    REST APIs

    8.8
    88%
    10 Ratings
    N/A
    0 Ratings

    Call scripts

    8.3
    83%
    12 Ratings
    N/A
    0 Ratings

    Call tracking

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    Multichannel integration

    9.7
    97%
    11 Ratings
    N/A
    0 Ratings

    CRM software integration

    9.8
    98%
    10 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    9.4

    Webex Contact Center

    94%

    MaritzCX

    Feature Set Not Supported
    N/A
    Webex Contact Center ranks higher in 9/9 features

    Inbound call routing

    9.0
    90%
    10 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    9.6
    96%
    11 Ratings
    N/A
    0 Ratings

    Recording

    9.6
    96%
    11 Ratings
    N/A
    0 Ratings

    Quality management

    9.6
    96%
    10 Ratings
    N/A
    0 Ratings

    Call analytics

    9.8
    98%
    11 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.2
    82%
    11 Ratings
    N/A
    0 Ratings

    Live reporting

    9.6
    96%
    10 Ratings
    N/A
    0 Ratings

    Customer surveys

    9.2
    92%
    10 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    9.6
    96%
    9 Ratings
    N/A
    0 Ratings

    Survey Format & Appearance

    Webex Contact Center

    Feature Set Not Supported
    N/A
    6.0

    MaritzCX

    60%
    MaritzCX ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Themes

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Custom logo/branding

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Survey Content

    Webex Contact Center

    Feature Set Not Supported
    N/A
    8.0

    MaritzCX

    80%
    MaritzCX ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Question design help

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Multiple question types

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Survey Logic

    Webex Contact Center

    Feature Set Not Supported
    N/A
    7.0

    MaritzCX

    70%
    MaritzCX ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Survey Reporting & Analytics

    Webex Contact Center

    Feature Set Not Supported
    N/A
    6.8

    MaritzCX

    68%
    MaritzCX ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Data export

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Standard reports

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Custom reports

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Analytics

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Survey Administration & Security

    Webex Contact Center

    Feature Set Not Supported
    N/A
    7.0

    MaritzCX

    70%
    MaritzCX ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Compliance

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Survey Distribution

    Webex Contact Center

    Feature Set Not Supported
    N/A
    5.0

    MaritzCX

    50%
    MaritzCX ranks higher in 1/1 features

    Respondent restrictions

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Attribute Ratings

    • Webex Contact Center is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.7

    Webex Contact Center

    97%
    12 Ratings
    8.0

    MaritzCX

    80%
    1 Rating

    Likelihood to Recommend

    Cisco

    It provides a feature rich set application, all the while making deployment and management with such ease. Being in the cloud, it helps us partners and customer administrators alike to easily add, remove, change and implement the necessary changes needed as we both see fit to further accommodate the business requirements and needs. I would personally recommend this (already have been doing so) with peers in the same environment for their future migrations and movement towards the cloud.
    Read full review

    MaritzCX

    I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
    Read full review

    Pros

    Cisco

    • Simple and easy to use dashboard
    • Auto generation of transcripts
    • AI supporting the operator as a virtual assistant
    • Well suited for a large number of user
    • Customer support
    Read full review

    MaritzCX

    • Easy to use format (not HTML coding knowledge required)
    • Detailed reports
    • Ability to save and re-use same themes and surveys
    Read full review

    Cons

    Cisco

    • The chat space could be improved within the call rooms to be able to share quick writings.
    • In international calls there are usually failures, especially audio.
    • Being able to have an unlimited number of users at the same time in basic rooms.
    Read full review

    MaritzCX

    • Ability to customize look of survey limited
    • Some reports in CSV were a mess to fix up
    • Support seemed limited
    Read full review

    Pricing Details

    Webex Contact Center

    Starting Price

    Editions & Modules

    Webex Contact Center editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Talk to Expert

      MaritzCX

      Starting Price

      Editions & Modules

      MaritzCX editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Alternatives Considered

        Cisco

        Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.
        Read full review

        MaritzCX

        MaritzCX was actually to only survey software I have used. No comparison to describe in this section
        Read full review

        Return on Investment

        Cisco

        • It doesn't take a lot of investment to train new Webex users.
        • Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
        • It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.
        Read full review

        MaritzCX

        • Saved our department from needing to purchase additional event software
        • I was not responsible for actual purchase of MaritzCX
        Read full review

        Add comparison