Q: What are Webex Contact Center's top competitors?

Talkdesk , Genesys Cloud CX , and 8x8 Contact Center are common alternatives for Webex Contact Center.

Question 1

What is Webex Contact Center?

Accepted Answer

Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent,  and built-in chat and voice for collaboration between agents.

Question 2

What are Webex Contact Center's top competitors?

Accepted Answer

Talkdesk, Genesys Cloud CX, and 8x8 Contact Center are common alternatives for Webex Contact Center.

Question 3

What is Webex Contact Center's best feature?

Accepted Answer

Reviewers rate Call forwarding highest, with a score of 9.2.

Question 4

Who uses Webex Contact Center?

Accepted Answer

The most common users of Webex Contact Center are from Enterprises (1,001+ employees).

Webex Contact Center Competitors and Alternatives

Most Commonly Comparedto Webex Contact Center

Webex Calling

Cisco Unified Contact Center

Cisco Finesse

Genesys Cloud CX

Five9

NiCE CXone

Genesys PureConnect (discontinued)

Sprinklr Service

Microsoft Dynamics 365

Zendesk Suite