CloudBees Continuous Integration vs. Digital.ai Release

For all continuous integration features like multi branch pipeline, continuous build, and deployment execution, highly customizable groovy scripting, well integration with most of repositories like SVN, GIT, etc. are some of the exceptional features which helps devOps related tasks a treat to work everyday. With some minor changes in agent configuration and handling of their configuration on master instances would reduce a lot of issues. Also, cache of maven handling on agents needs to be improved (though not related to tool but the CI pipelines). But, since this is a very mature and performant tool, we expect some out of the box functionalities to handle all such scenarios. Overall, the tool works wonders because of its highly customizable features.

Incentivized

Mainly used in release management where all deployments are well managed and processed further based on the approval system. Complete enterprise-level solution with minor difficulties which need to be added to product improvement features. Integration with other CI-CD tools makes it easier to perform tasks in terms of release and deployments.

Incentivized

• Customer Support
• Solutions engineering

Incentivized

• Cross-team release workflow control using email, texts, scripts allow our release management to be truly a 360 process.
• XL Release allowing our Jenkins toolchain to control the beginning of release trains which is very powerful.
• XL release allows us to expose the business process flow for anyone to read direct at the source which runs the process instead of a separate vision.

Incentivized

• File or Workspace Management
• Agent configurations at master level
• Better Support for issues in product

Incentivized

• Pagination of data - across tool.
• User Roles Management API can be improved.
• Case insensitive ID's are treated differently making user face login and access issues.
• Dependency on Universal template/custom plugins creation should be reduced.
• Code versioning of templates is very difficult.
• Better error handling.
• Futures Timeout Issues.

Incentivized

The tool is easy to use, easy to navigate and learn. Manages releases with proper approvals in a systematic manner. Though it needs minor improvements in terms of pagination (data loading), access management, but, overall the tool helps in increasing productivity and less time for production deployments.

Incentivized

Support seems very unreachable from my experience. They handle cases if developers are facing issues, support seems to be very limited. It's not like other tools in a market where every mail is being taken priority and responses are sent. We see a lack in this particular aspect when it comes to CloudBees Jenkins Platform.

Incentivized

Support is not good at all. To this day, I have to mail my queries and their support site does not log in for me (me alone). But, upon contacting many times, no one helps with a proper response. Though good thing is, I get a proper response over mail too. But, being informative about the tool and not on the issues faced by users outside of the process to get support should also be addressed equally. Which is currently missing in support.

Incentivized

CloudBees Jenkins Support is on par with the other enterprise tools we're currently using. It has performed well enough that we've adopted the product and placed it in the critical path of our software delivery pipelines.

Incentivized

XL release is simpler to configure and deploy to the organization than other change management platforms I have used. That simplicity has minor drawbacks requiring you to fit into a limited set of control methods but that exercise helped us simplify a needlessly onerous process.

Incentivized

• Positive - Handles number of requests
• Positive - Customizations of pipelines helps integrate many type of frameworks
• Negative - Cache management on agents for dependencies downloaded
• Positive - credential management helps reduce configurations to be done for each project job at manual level

Incentivized

• XL release has improved our consistency of release process, removing multiple days worth of manual status checking and coordination.
• XL release has allowed us to increase the number of beta releases we can support due to simplifying our release actions.

Incentivized