Easy to use and powerful release management product. Needs minor improvement...
Updated April 22, 2022

Easy to use and powerful release management product. Needs minor improvement...

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Digital.ai Release (formerly XebiaLabs XL Release)

XL Release or digital.ai is being used in or organization for release management and deployment purpose. All DevOps engineer gets access based on the project they are working upon and configures their releases as per need for deployments and manage via the release management process. The tool has a great gating/approval process with integration to many tools like Ansible, Jenkins, Jira, etc.
  • Release Management
  • Gating or Approval Process
  • Integration with other CI-CD tools via plugins
  • Good tool with easy to use UI
  • Pagination of data - across tool.
  • User Roles Management API can be improved.
  • Case insensitive ID's are treated differently making user face login and access issues.
  • Dependency on Universal template/custom plugins creation should be reduced.
  • Code versioning of templates is very difficult.
  • Better error handling.
  • Futures Timeout Issues.
  • Release management
  • Approval or Gating system
  • Security in deployment automation tasks
  • Positive - Faster deployments.
  • Positive - Better tracking on progress of each release.
  • Negative - Data once goes beyond a limit, pagination and data load take a toll on users.
  • Positive - Dashboard can be customizable.
Deployment and release management can be done in various ways. But, XL Release or Digita.ai, helps in simplifying the process with predefined plugins, pre-developed security features, etc that help manage and process deployment cycles quicker and in a processed way.

Do you think Digital.ai Release delivers good value for the price?


Are you happy with Digital.ai Release's feature set?


Did Digital.ai Release live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Digital.ai Release go as expected?


Would you buy Digital.ai Release again?


Mainly used in release management where all deployments are well managed and processed further based on the approval system. Complete enterprise-level solution with minor difficulties which need to be added to product improvement features. Integration with other CI-CD tools makes it easier to perform tasks in terms of release and deployments.

Digital.ai Release (formerly XebiaLabs XL Release) Support

Support is not good at all. To this day, I have to mail my queries and their support site does not log in for me (me alone). But, upon contacting many times, no one helps with a proper response. Though good thing is, I get a proper response over mail too. But, being informative about the tool and not on the issues faced by users outside of the process to get support should also be addressed equally. Which is currently missing in support.
Good followup
Knowledgeable team
Quick Initial Response
Slow Resolution
Not kept informed
Escalation required
Need to explain problems multiple times
Support doesn't seem to care
Our company have premium support but still issues are faced to get proper response from support staff.
No escalation matrix clearly defined. Have to work with some particular member of support team assigned to us for escalations or upgrades. But, I would say not all are knowledgeable of their product. One simple example is we needed a universal URL for product and no support team member had the idea. From documentation, we figured what can be done to resolve the issue in their product config files.
Yes - Yes, issues with product are resolved in some exchanges but not as expected.
I wish I could add something here. I did not like the support. Support for many other organizations is good like Liquidbase, RedHat, Jenkins, etc.

Using Digital.ai Release (formerly XebiaLabs XL Release)

The tool is easy to use, easy to navigate and learn. Manages releases with proper approvals in a systematic manner. Though it needs minor improvements in terms of pagination (data loading), access management, but, overall the tool helps in increasing productivity and less time for production deployments.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • release management
  • approvals
  • template management
  • user management
  • pagination
  • Access to folder is not managed properly in design tab