CloudBees Jenkins... A highly customizable build solution for enterprise wide builds and deliveries
Updated May 02, 2022

CloudBees Jenkins... A highly customizable build solution for enterprise wide builds and deliveries

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with CloudBees Jenkins Platform

Jenkins CloudBees Platform is being used as the main orchestrator for all CI builds along with part usage in doing deployment orchestrator. CloudBees is being used with user personal agents along with common agents to be used across the platform. Using groovy written pipelines gives us a highly customizable CI-CD environment with all the features of enterprise architecture tools like user management, etc.
  • Pipeline configuration
  • User Management
  • Credenitals Management per job
  • Permissions per project
  • Continuous Integration and delivery features
  • File or Workspace Management
  • Agent configurations at master level
  • Better Support for issues in product
  • Continuous Integration of builds
  • Customizable pipelines
  • Credential Management
  • Positive - Handles number of requests
  • Positive - Customizations of pipelines helps integrate many type of frameworks
  • Negative - Cache management on agents for dependencies downloaded
  • Positive - credential management helps reduce configurations to be done for each project job at manual level
Easy to lean, use, highly customizable pipelines, works well for version control, etc. Example gives all those features which can be done in Jenkins like builds, deployment, release management, etc. But, it requires universal templates to be created which are difficult to maintain and readable like groovy pipelines in Jenkins.

Do you think CloudBees Continuous Integration delivers good value for the price?


Are you happy with CloudBees Continuous Integration's feature set?


Did CloudBees Continuous Integration live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CloudBees Continuous Integration go as expected?


Would you buy CloudBees Continuous Integration again?


Red Hat Ansible Automation Platform, Release (formerly XebiaLabs XL Release), Atlassian Crowd, Bitbucket, Jira Work Management (Jira Core), JFrog Artifactory
For all continuous integration features like multi branch pipeline, continuous build, and deployment execution, highly customizable groovy scripting, well integration with most of repositories like SVN, GIT, etc. are some of the exceptional features which helps devOps related tasks a treat to work everyday. With some minor changes in agent configuration and handling of their configuration on master instances would reduce a lot of issues. Also, cache of maven handling on agents needs to be improved (though not related to tool but the CI pipelines). But, since this is a very mature and performant tool, we expect some out of the box functionalities to handle all such scenarios. Overall, the tool works wonders because of its highly customizable features.

CloudBees Jenkins Platform Support

Support seems very unreachable from my experience. They handle cases if developers are facing issues, support seems to be very limited. It's not like other tools in a market where every mail is being taken priority and responses are sent. We see a lack in this particular aspect when it comes to CloudBees Jenkins Platform.
Knowledgeable team
Kept well informed
Slow Resolution
Problems left unsolved
Escalation required
Difficult to get immediate help
Slow Initial Response
Not sure what kind of support is being taken for this tool.
Yes - No, the issues being raised are kept unanswered for longer period of time on the platform. Once escalated, then we get hold of team to get some insights. Also, due to our highly customizable solution and too many jobs running on platform, makes it complex for support team members too. So, not completely their fault.
But, we should have a reachable support team channel and better SLA to support such a fantastic tool.
Performance issues faced and support team got over call to help us understand the issue and what could be done to remediate it.
Good sessions taken for helping developers understand the root cause of issue and how to get that fixed.