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CloudBees Continuous Integration vs. OpenText Dimensions CM

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CloudBees Continuous Integration

    Score8.9 out of 10
    N/ACloudBees Continuous Integration (formerly the CloudBees Jenkins Platform) is a continuous integration (CI) and continuous delivery (CD) solution that extends Jenkins. Developed for on-premise installations, CloudBees CI offers stable releases with monthly updates, as well as additional proprietary tools and enterprise features to enhance the manageability and security of Jenkins. CloudBees CI helps administrators manage growing installations due to ever-increasing teams, projects and jobs…N/A

    OpenText Dimensions CM

    Score8 out of 10
    N/ADimensions CM is Software Change and Configuration Management for Agile development, developed by Serena Software and now sold by OpenText.N/A
    Pricing
    CloudBees Continuous IntegrationOpenText Dimensions CM
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CloudBees Continuous IntegrationOpenText Dimensions CM
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
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    User Ratings
    CloudBees Continuous IntegrationOpenText Dimensions CM
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.0
    (1 ratings)
    Support Rating
    5.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    CloudBees Continuous IntegrationOpenText Dimensions CM
    Likelihood to Recommend
    CloudBees
    For all continuous integration features like multi branch pipeline, continuous build, and deployment execution, highly customizable groovy scripting, well integration with most of repositories like SVN, GIT, etc. are some of the exceptional features which helps devOps related tasks a treat to work everyday. With some minor changes in agent configuration and handling of their configuration on master instances would reduce a lot of issues. Also, cache of maven handling on agents needs to be improved (though not related to tool but the CI pipelines). But, since this is a very mature and performant tool, we expect some out of the box functionalities to handle all such scenarios. Overall, the tool works wonders because of its highly customizable features.
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    OpenText
    Serena CM is well suited to highly controlled, audited, and process driven environments. It will allow strict segregation of duties, and change traceability. If implemented correctly it will help you quickly build trusts with your auditors. It is also well suited to environments that require constant branching and merging. Due to the complexity of the product and learning curve for your development and operations team it may be overkill in a small shop with loose rules
    Incentivized
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    Pros
    CloudBees
    • Customer Support
    • Solutions engineering
    Incentivized
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    OpenText
    • Code Promotion: Dimensions CM allows supervisors to control changes to code, in that they delegate requests to developers, and act as a gatekeeper prior to promoting to the next environment. This functionality is configurable so you can set up a workflow that best fits the structure and requirements of your own company.
    • Code Repository for changes and versioning: Code can be checked out by item or by synchronizing folders. Code revisions can be compared against other revisions or work files. Item histories show which developers made which modifications, and which supervisor and operations personnel were involved in assigning the request and promoting the code to each environment. Additionally a pedigree will show a stream diagram which graphically displays branches and merges.
    • Deployment: Serena Change Management offers help automating deployment including integrations with SVN and Jenkins. Its newer versions also have a powerful graphical deployment automation tool (Serena Deployment Automation- SDA). It comes with a certain amount of licenses built-in. If you have a many nodes to deploy to there will be separate licensing costs for that.
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    Cons
    CloudBees
    • File or Workspace Management
    • Agent configurations at master level
    • Better Support for issues in product
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    OpenText
    • The only major negative that I have encountered with Serena CM product is that the very power and flexibility of the tool means there is a risk that you will make a mess of things. In other words it gives you plenty of rope to tangle yourself with. I recommend careful, well thought out deployments implementing the built in roles and workflows that can be turned on and configured, using a consistent methodology.
    • My experience with the Serena help desk support has not been impressive. Though reasonably polite and diligent, the technicians were well trained, and often gave bad advise and terrible scripts. On several occasions I had to rewrite scripts they have me; if I had run them as provided they would have caused even more difficulties than the problem I was trying to solve. I speak of the support in the past tense because I conditioned myself not to call them, it was usually just easier to solve nay problems my self. They do have a good account management team though, and for any major issues you can go thru them.
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    Support Rating
    CloudBees
    Support seems very unreachable from my experience. They handle cases if developers are facing issues, support seems to be very limited. It's not like other tools in a market where every mail is being taken priority and responses are sent. We see a lack in this particular aspect when it comes to CloudBees Jenkins Platform.
    Incentivized
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    OpenText
    No answers on this topic
    Alternatives Considered
    CloudBees
    CloudBees Jenkins Support is on par with the other enterprise tools we're currently using. It has performed well enough that we've adopted the product and placed it in the critical path of our software delivery pipelines.
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    OpenText
    Serena CM is superior to Microsoft Team Foundation Server (TFS) in overall functionality, but does not have very good native integration with Microsoft. Therefore in a Microsoft centric shop with no audit needs ,TFS would be better. Otherwise I would choose Serena CM
    Incentivized
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    Return on Investment
    CloudBees
    • Positive - Handles number of requests
    • Positive - Customizations of pipelines helps integrate many type of frameworks
    • Negative - Cache management on agents for dependencies downloaded
    • Positive - credential management helps reduce configurations to be done for each project job at manual level
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    OpenText
    • Serena has facilitated our annual completion of various audit and technology control certifications. These certifications make a huge difference to our company's reputation and bottom line.
    • There has been no negative impact on our company.
    Incentivized
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