CloudBlue PSA vs. SAP PPM

For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.

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It's has all the functionality a proper CMMS tools required, it's act as a blueprint of what exactly all CMMS tools wants. All the features, costing, optimization, asset management all under one bucket. It's less appropriate for people who required simple UI, only some basic system or people with low budget. Because the cost for implementation is very high.

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• The help desk ticket system is robust and modern.
• Billing & invoicing from Harmony meets all our needs and is easy to use.
• Project management and scheduling features help us stay organized and on schedule.

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• Enabling manufacturing team to work together.
• Easy to track project process.
• Project data analytics.
• Good reporting tool.

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• Training resources are still a work in progress.
• As a software engineer, I'd like to see a more extensive API

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• Major issue while using SAP PPM is it's UI.
• Things are way too complicated and difficult to understand.

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It's very detailed oriented but the UI is difficult to use. It requires proper training and good people to handle day to day activities. The functionality that SAP provides like, Asset downtime, cost optimization, settling of cost at work order level and the moving it to related cost centre, this defines the actual CMMS system which is very useful.

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Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.

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SAP PPM is a stable solution that has a unique power for the user to manage a complex project without any problem and easy project planning and resource planning capability is amazing. The SAP PPM interface is easy to learn and start manipulating the product without much training.

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• It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
• Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.

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• Monitoring the manufacturing process.
• Easy to control the product development operations.
• Report generation for our operations.

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