CloudBlue PSA. Untether yourself from the past and soar to the clouds.
Pros
- The help desk ticket system is robust and modern.
- Billing & invoicing from Harmony meets all our needs and is easy to use.
- Project management and scheduling features help us stay organized and on schedule.
Cons
- Training resources are still a work in progress.
- As a software engineer, I'd like to see a more extensive API
Most Important Features
- Strong ticketing system with customization options.
- Billing and invoicing from CloudBlue. Quickbooks for syncing accounting information.
- On premise installation option.
Return on Investment
- It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
- Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.
Alternatives Considered
ConnectWise Manage
Other Software Used
N-able RMM (formerly Solarwinds RMM), Microsoft Exchange, Windows Server, ASP.NET, BlueSnap, Intermedia Contact Center
