CloudBlue PSA (formerly HarmonyPSA)

CloudBlue PSA (formerly HarmonyPSA) Reviews

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Ratings and Reviews
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Score 10 out of 10
Vetted Review
Verified User
Review Source
We use CloudBlue PSA to manage our sales, billing, invoicing, purchasing, and projects. We are in the process of migrating to Cloud Blue for support tickets too.
  • The help desk ticket system is robust and modern.
  • Billing & invoicing from Harmony meets all our needs and is easy to use.
  • Project management and scheduling features help us stay organized and on schedule.
  • Training resources are still a work in progress.
  • As a software engineer, I'd like to see a more extensive API
For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.

CloudBlue PSA (formerly HarmonyPSA) Scorecard Summary

What is CloudBlue PSA (formerly HarmonyPSA)?

CloudBlue PSA (formerly HarmonyPSA) provides full visibility of projects, customers and profitability in a single pane of glass, along with automation of sales, finance and operational processes. The solution helps users gain full visibility, leverage automation and simplify transactions.

At its heart, CloudBlue PSA is designed as an intelligent contract system. Built around the specific contract terms each interaction touches. The vendor states this results in a professional services automation solution that understands the revenue and costs associated with each and every action so that businesses runs more smoothly - and analysis of business performance is automatic and always available in real-time.

Ingram Micro acquired Harmony Business Systems and HarmonyPSA in April 2021.

Get 360-degree views

See and work with sales, finance and operational processes in one place, to increase efficiency and improving productivity.

Monitor contract profitability in real time

View customer- and contract-level profit-trend graphs that drill down to transaction level to keep project performance on track with no additional work.

Save time on billing reconciliation

Leverage automated invoicing with advanced billing models for both in-advance recurring (committed) billing and in-arrears pay-as-you-go (PAYG) metered billing.

CloudBlue PSA (formerly HarmonyPSA) Features

  • Supported: CRM
  • Supported: Service Desk
  • Supported: Timesheets and Billing
  • Supported: Project Management
  • Supported: Asset Management
  • Supported: Automated Quotes and Orders
  • Supported: Contract Management
  • Supported: Revenue Recognition
  • Supported: Billing and invoicing
  • Supported: Purchase Order Managment
  • Supported: BI Reporting

CloudBlue PSA (formerly HarmonyPSA) Screenshots

Customised dashboard with key business metricsAuto generated invoicing ensures nothing gets forgottenKeep on top of projectsFully integrated and configurable ticketingConversion of leads to prospects to customers is seamless, with no re-keying

CloudBlue PSA (formerly HarmonyPSA) Video

CloudBlue PSA (formerly HarmonyPSA) Integrations

CloudBlue PSA (formerly HarmonyPSA) Competitors

CloudBlue PSA (formerly HarmonyPSA) Pricing

More Pricing Information

On-premise Editions Pricing
Pricing DetailsTerms
Annual SaaS$65.00per month (billed annually)
Monthly SaaSContact Sales
Annual On-PremiseContact Sales

CloudBlue PSA (formerly HarmonyPSA) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)65%
Mid-Size Companies (51-500 employees)35%
Enterprises (more than 500 employees)0%

CloudBlue PSA (formerly HarmonyPSA) Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac
Mobile ApplicationNo
Supported Countriesworldwide
Supported LanguagesEnglish

Frequently Asked Questions

What is CloudBlue PSA (formerly HarmonyPSA)?

CloudBlue PSA (formerly HarmonyPSA) provides full visibility of projects, customers and profitability in a single pane of glass, along with automation of sales, finance and operational processes. Ingram Micro acquired Harmony Business Systems and HarmonyPSA in April 2021.

Who uses CloudBlue PSA (formerly HarmonyPSA)?

The most common users of CloudBlue PSA (formerly HarmonyPSA) are from Small Businesses and the Information Technology & Services industry.