We use CloudBlue PSA to manage our sales, billing, invoicing, purchasing, and projects. We are in the process of migrating to Cloud Blue for support tickets too.
- The help desk ticket system is robust and modern.
- Billing & invoicing from Harmony meets all our needs and is easy to use.
- Project management and scheduling features help us stay organized and on schedule.
- Training resources are still a work in progress.
- As a software engineer, I'd like to see a more extensive API
For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.