CloudBlue PSA. Untether yourself from the past and soar to the clouds.
October 12, 2021

CloudBlue PSA. Untether yourself from the past and soar to the clouds.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CloudBlue PSA (formerly HarmonyPSA)

We use CloudBlue PSA to manage our sales, billing, invoicing, purchasing, and projects. We are in the process of migrating to Cloud Blue for support tickets too.
  • The help desk ticket system is robust and modern.
  • Billing & invoicing from Harmony meets all our needs and is easy to use.
  • Project management and scheduling features help us stay organized and on schedule.
  • Training resources are still a work in progress.
  • As a software engineer, I'd like to see a more extensive API
  • Strong ticketing system with customization options.
  • Billing and invoicing from CloudBlue. Quickbooks for syncing accounting information.
  • On premise installation option.
  • It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
  • Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.
Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.

Do you think CloudBlue PSA (formerly HarmonyPSA) delivers good value for the price?

Yes

Are you happy with CloudBlue PSA (formerly HarmonyPSA)'s feature set?

Yes

Did CloudBlue PSA (formerly HarmonyPSA) live up to sales and marketing promises?

Yes

Did implementation of CloudBlue PSA (formerly HarmonyPSA) go as expected?

Yes

Would you buy CloudBlue PSA (formerly HarmonyPSA) again?

Yes

For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.