CloudBlue PSA vs. Unit4 PSA Suite

For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.

Incentivized

Financial management and budget management

Incentivized

• The help desk ticket system is robust and modern.
• Billing & invoicing from Harmony meets all our needs and is easy to use.
• Project management and scheduling features help us stay organized and on schedule.

Incentivized

• Project management
• In oil industry we use it to have a simple process
• Provided a better solution for finance management of a company

Incentivized

• Training resources are still a work in progress.
• As a software engineer, I'd like to see a more extensive API

Incentivized

• Better integration with database
• Better integration with business intelligence tool

Incentivized

Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.

Incentivized

Speed and so many options

Incentivized

• It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
• Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.

Incentivized

• It saved time
• It saved manual power
• It saved dollars

Incentivized