CloudBlue PSA vs. vRealize Suite & vCloud Suite (discontinued)

For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.

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It is most suited where there multi cloud platform as VCloud suite provides most 2 important licences i.e. Vsphere 9India's leading hypervisor) and Vrealize Suite which helps to automate and also simplies IT management by making the solution most agile, efficient and easy to use. If there is a simple environment with just few servers where there is need for only 2-3 VMs, i will not recommend this.

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• The help desk ticket system is robust and modern.
• Billing & invoicing from Harmony meets all our needs and is easy to use.
• Project management and scheduling features help us stay organized and on schedule.

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• One management platform for all the VMs across datacenters
• Automation of IT management
• Makes IT or Cloud management more agile and efficient.

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• Training resources are still a work in progress.
• As a software engineer, I'd like to see a more extensive API

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• There is nothing exactly like cons but one must should check all the features, it can be confusing at the times.
• It can be expensive as compared to some other products available in the market.
• Implementation can be little tricky, should done by Vmware engineer

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Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.

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VCloud mostly provides cloud management platform, all others also provide the same plus some other features so, Vcloud can be little less expensive in comparison to other solutions available in market. Also, it's very easy to use and deploy and manage your cloud platform. It is widely used by mid scale as well as large scale companies.

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• It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
• Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.

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• Positive only- Vrealize suite helps is IT automation by making it cost-effective and efficient.
• Less time is consumed by our IT administrators because of Automating process and they can do better monitoring
• It can be really cost effective for if any company wants to make private cloud. It did the same with us as through vCloud we get all the VMware software required.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info