CloudFoundry vs. Zendesk Sunshine

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudFoundry
Score 7.1 out of 10
N/A
CloudFoundry is a free, open source cloud computing platform supported by the non-profit CloudFoundry. It is not tied to any particular cloud service, but can be self-hosted or run on any cloud service preferred.N/A
Zendesk Sunshine
Score 7.3 out of 10
N/A
Sunshine is the foundation beneath Zendesk that can be used by customers to build their own customer engagement solutions. Sunshine can be configured to meet the user's business needs using its available apps, tools, and pre-built capabilities that fits the user's own systems. Sunshine uses open standards and common languages, so it’s easier to create a support platform from a modified Zendesk, that may better suit the organization's specific needs.N/A
Pricing
CloudFoundryZendesk Sunshine
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CloudFoundryZendesk Sunshine
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CloudFoundryZendesk Sunshine
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
CloudFoundryZendesk Sunshine
Platform-as-a-Service
Comparison of Platform-as-a-Service features of Product A and Product B
CloudFoundry
9.8
1 Ratings
19% above category average
Zendesk Sunshine
-
Ratings
Ease of building user interfaces10.01 Ratings00 Ratings
Scalability9.01 Ratings00 Ratings
Development environment creation10.01 Ratings00 Ratings
Development environment replication10.01 Ratings00 Ratings
Issue recovery10.01 Ratings00 Ratings
Upgrades and platform fixes10.01 Ratings00 Ratings
Best Alternatives
CloudFoundryZendesk Sunshine
Small Businesses
AWS Elastic Beanstalk
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Score 9.2 out of 10
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Score 9.2 out of 10
Medium-sized Companies
AWS Elastic Beanstalk
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Score 9.2 out of 10
AWS Elastic Beanstalk
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Score 9.2 out of 10
Enterprises
AWS Elastic Beanstalk
AWS Elastic Beanstalk
Score 9.2 out of 10
AWS Elastic Beanstalk
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Score 9.2 out of 10
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User Ratings
CloudFoundryZendesk Sunshine
Likelihood to Recommend
10.0
(1 ratings)
9.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
CloudFoundryZendesk Sunshine
Likelihood to Recommend
CloudFoundry
It's well suited if:
  • The organization has large number of applications that needs to be deployed frequently.
  • The organization is tied to the DevOps mindset.
  • The organization has programs in different languages.
  • The applications does not need EJB's support that servers like web logic provide.
It's less suited if:
  • The applications needs security configuration within the same CloudFoundry instance.
  • The organization, for whatever reason does not want developers to manage the instances.
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Zendesk
For growing technology-based companies, Zendesk Sunshine is the best ally to provide email and chat support. It supports various integrations and can provide exceptional service that is fully customizable for both the customer and the agents using Zendesk. It is not appropriate for small companies, and for companies with a very small customer base, it is a considerable expense after a customer base of at least 10,000 customers.
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Pros
CloudFoundry
  • Support for Orgs and Spaces that allow for managing users and deployables within a large organization.
  • Easy deployment, deploying code is as simple as executing single line from CLI, thanks to build-packs.
  • Solid and rich CLI, that allows for various operations on the instance.
  • Isolated Virtual Machines called Droplets, that provide clean run time environment for the code. This used to be a problem with Weblogic and other application servers, where multiple applications are run on the same cluster and they share resources.
  • SSH capability for the droplet (isolated VM's are called droplets), that allows for real time viewing of the App code while the application is running.
  • Support for multiple languages, thanks to build-packs.
  • Support for horizontal scaling, scaling an instance horizontally is a breeze.
  • Support for configuring environment variable using the service bindings.
  • Supports memory and disk space limit allocation for individual applications.
  • Supports API's as well as workers (processes without endpoints)
  • Supports blue-green deployment with minimal down time
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Zendesk
  • Customization and ability to create customer profiles
  • Easy integration with other tools and rich history of customer actions.
  • Provides a fully intuitive interface
  • Very good ways to analyze
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Cons
CloudFoundry
  • Does not support stateful containers and that would be a nice to have.
  • Supports showing logs, but does not persist the logs anywhere. This makes relying on Cloud Foundry's logs very unreliable. The logs have to be persisted using other third party tools like Elk and Kibana.
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Zendesk
  • There are some glitches when doing upgrades on information or data, sometimes
  • It is difficult to find tickets once they are solved, we could have a tracking of the most recent or solved tickets during the day.
  • The integration or merge with other tickets from the same client is not intuitive at all, there should be an alert that throws a match.
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Usability
CloudFoundry
No answers on this topic
Zendesk
Because it is a tool that we use on a daily basis and has provided confidence for the massive use that is given to it, it has also been the expected product, allowing customization and optimizing processes, saving us a lot of money and time. Definitely, the ability to track customers and the way to automate all customer support processes becomes totally easy and intuitive.
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Support Rating
CloudFoundry
No answers on this topic
Zendesk
Due to the implementation and the few issues that ha In summary, there are few times that we have had to use this functionality, but the help that Zendesk has provided has been of another level, complying with our standards and SLAs so as not to interfere in the operation or processes.ve arisen, it is a platform that provides a fast, intuitive and tailor-made service for each user.
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Alternatives Considered
CloudFoundry
While Docker shines in providing support for volumes and stateful instances, Cloud foundry shines in providing support for deploying stateless services. Heroku shines in integrating with Git and using commits to git as hooks to trigger deployments right from the command line. But it does not provide on-premise solution that Cloud foundry provides.
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Zendesk
No answers on this topic
Return on Investment
CloudFoundry
  • Positive impact, since it simplifies the deployment time by a huge margin. Without cloud foundry, deploying a code needs coordination with infrastructure teams, while with cloud foundry, its a simple one line command. This reduces the deployment time from at least few hours to few minutes. Faster deployments promote faster dev cycle iterations.
  • Code maintenance such as upgrading a Node or Java version is as simple as updating the build-pack. Without cloud foundry, using web logic, the specific version only supports a specific version of Java. So updating the version involves upgrading the version of web logic that needs to involve few teams. So without cloud foundry, it takes at least few days, with cloud foundry, its a matter of few mins.
  • Overall, happier Developers and thats harder to quantify.
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Zendesk
  • Agility and improved response times
  • Improved customer relationship/engagement
  • Integration and tracking capabilities for customer growth phases.
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