iTop

iTop

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
iTop	Score9.6 out of 10	N/A	Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.	$0 per year

Pricing

iTop

No answers on this topic

Pricing Offerings
iTop
Free Trial
No
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Optional

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Community Pulse
Key User Insights
	iTop
Considered Both Products	Combodo Malik Nate Staff Accountant in Finance and Accounting at Amazon (Information Services, 201-500 employees) Chose iTop Each member of [the] IT team members can define their control screens with the information that is relevant to them. The lifecycle of the tickets or the list of tasks to perform for the achievement of a process can be set to fit each organization. Gives users a simple way to … Incentivized Helpful? Verified User Chose iTop You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

iTop

Comparison of Incident and problem management features of iTop
Feature	iTop 9.6 2 Ratings 16% above category average
Organize and prioritize service tickets	9.62 Ratings
Expert directory	9.62 Ratings
Service restoration	9.62 Ratings
Self-service tools	9.62 Ratings
Subscription-based notifications	9.62 Ratings
ITSM collaboration and documentation	9.62 Ratings
ITSM reports and dashboards	9.62 Ratings

Comparison of ITSM asset management features of iTop
Feature	iTop 9.0 2 Ratings 10% above category average
Configuration mangement	9.12 Ratings
Asset management dashboard	8.72 Ratings
Policy and contract enforcement	9.12 Ratings

Comparison of Change management features of iTop
Feature	iTop 10.0 2 Ratings 17% above category average
Change requests repository	10.02 Ratings
Change calendar	10.02 Ratings
Service-level management	10.02 Ratings

Best Alternatives
	iTop
Small Businesses	Agiloft Service Desk (discontinued) Score9 out of 10
Medium-sized Companies	ManageEngine ServiceDesk Plus Score9.2 out of 10
Enterprises	Ivanti ITSM Score6.3 out of 10
All Alternatives	View all alternatives

User Ratings
	iTop
Likelihood to Recommend	9.6 (2 ratings)

User Testimonials
	iTop
Likelihood to Recommend	Combodo It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations. Incentivized Malik Nate Staff Accountant Read full review
Pros	Combodo Open source Issue Tracking Integrations Incentivized Verified User Read full review
Cons	Combodo CSV import tools for any data. Data synchronization. Graphical impact analysis. Incentivized Malik Nate Staff Accountant Read full review
Alternatives Considered	Combodo You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern. Incentivized Verified User Read full review
Return on Investment	Combodo Has tickets that report requests and bugs . Has documentation that covers official extensions. Customizable CMDB. Guidelines. Incentivized Malik Nate Staff Accountant Read full review
ScreenShots	iTop Screenshots