A prudent tool that is effective in tracking changes to SI from a simple routine to the start of production.
December 28, 2021
A prudent tool that is effective in tracking changes to SI from a simple routine to the start of production.
Score 10 out of 10
Vetted Review
Verified User
Software Version
iTop Professional/Enterprise
Overall Satisfaction with Combodo iTop
The best hub to build a single solution that covers various customers while protecting the confidentiality essential to every organization. Designed by very professional IT people to manage the complex shared infrastructure. Has the ability to analyze the impact of an incident or a change on various services and contracts that you have to fulfill.
- Change management.
- Fully configurable configuration management.
- Service and contract management.
- CSV import tools for any data.
- Data synchronization.
- Graphical impact analysis.
- Consistency audit to check data quality.
- Configurable SLA management.
- Help desk and incident management.
- Has tickets that report requests and bugs .
- Has documentation that covers official extensions.
- Customizable CMDB.
- Guidelines.
Each member of [the] IT team members can define their control screens with the information that is relevant to them. The lifecycle of the tickets or the list of tasks to perform for the achievement of a process can be set to fit each organization. Gives users a simple way to formulate intervention requests and to follow progress.
Do you think Combodo iTop delivers good value for the price?
Yes
Are you happy with Combodo iTop's feature set?
Yes
Did Combodo iTop live up to sales and marketing promises?
Yes
Did implementation of Combodo iTop go as expected?
Yes
Would you buy Combodo iTop again?
Yes