iTop vs. HEINZELMANN

iTop

2 Reviews and Ratings

HEINZELMANN

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
iTop	Score9.6 out of 10	N/A	Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.	$0 per year
HEINZELMANN	N/A	N/A	N/A	N/A

Pricing

iTop

HEINZELMANN

No answers on this topic

No answers on this topic

Pricing Offerings
iTop	HEINZELMANN
Free Trial
No	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

Optional

No setup fee

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Features

iTop

HEINZELMANN

Comparison of Incident and problem management features of iTop and HEINZELMANN
Feature	iTop 9.6 2 Ratings 16% above category average	HEINZELMANN - Ratings
Organize and prioritize service tickets	9.62 Ratings	00 Ratings
Expert directory	9.62 Ratings	00 Ratings
Service restoration	9.62 Ratings	00 Ratings
Self-service tools	9.62 Ratings	00 Ratings
Subscription-based notifications	9.62 Ratings	00 Ratings
ITSM collaboration and documentation	9.62 Ratings	00 Ratings
ITSM reports and dashboards	9.62 Ratings	00 Ratings

Comparison of ITSM asset management features of iTop and HEINZELMANN
Feature	iTop 9.0 2 Ratings 10% above category average	HEINZELMANN - Ratings
Configuration mangement	9.12 Ratings	00 Ratings
Asset management dashboard	8.72 Ratings	00 Ratings
Policy and contract enforcement	9.12 Ratings	00 Ratings

Comparison of Change management features of iTop and HEINZELMANN
Feature	iTop 10.0 2 Ratings 17% above category average	HEINZELMANN - Ratings
Change requests repository	10.02 Ratings	00 Ratings
Change calendar	10.02 Ratings	00 Ratings
Service-level management	10.02 Ratings	00 Ratings

Best Alternatives
	iTop	HEINZELMANN
Small Businesses	Agiloft Service Desk (discontinued) Score9 out of 10	Help Scout Score9.3 out of 10
Medium-sized Companies	ManageEngine ServiceDesk Plus Score9.2 out of 10	LiveAgent Score8.8 out of 10
Enterprises	Ivanti ITSM Score6.3 out of 10	Front Score9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	iTop	HEINZELMANN
Likelihood to Recommend	9.6 (2 ratings)	- (0 ratings)

User Testimonials
	iTop	HEINZELMANN
Likelihood to Recommend	Combodo It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations. Incentivized Malik Nate Staff Accountant Read full review	FCS Fair Computer Systems GmbH No answers on this topic
Pros	Combodo Open source Issue Tracking Integrations Incentivized Verified User Read full review	FCS Fair Computer Systems GmbH No answers on this topic
Cons	Combodo CSV import tools for any data. Data synchronization. Graphical impact analysis. Incentivized Malik Nate Staff Accountant Read full review	FCS Fair Computer Systems GmbH No answers on this topic
Alternatives Considered	Combodo You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern. Incentivized Verified User Read full review	FCS Fair Computer Systems GmbH No answers on this topic
Return on Investment	Combodo Has tickets that report requests and bugs . Has documentation that covers official extensions. Customizable CMDB. Guidelines. Incentivized Malik Nate Staff Accountant Read full review	FCS Fair Computer Systems GmbH No answers on this topic
ScreenShots	iTop Screenshots