TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    iTop

    Score9.6 out of 10
    N/ACombodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

    $0

    per year

    Netbox

    Score8.7 out of 10
    N/ANetBox is a free and open source tool (Apache 2.0 license) used to model a network's entire presence through the use of purpose-built models, built to serve the needs of network engineers and operators.

    $0

    Pricing
    iTopNetbox
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    iTopNetbox
    Free Trial
    NoNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    iTopNetbox
    Incident and problem management
    Comparison of Incident and problem management features of iTop and Netbox
    Feature
    iTop
    9.6
    2 Ratings
    16% above category average
    Netbox
    -
    Ratings
    Organize and prioritize service tickets9.62 Ratings00 Ratings
    Expert directory9.62 Ratings00 Ratings
    Service restoration9.62 Ratings00 Ratings
    Self-service tools9.62 Ratings00 Ratings
    Subscription-based notifications9.62 Ratings00 Ratings
    ITSM collaboration and documentation9.62 Ratings00 Ratings
    ITSM reports and dashboards9.62 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of iTop and Netbox
    Feature
    iTop
    9.0
    2 Ratings
    10% above category average
    Netbox
    -
    Ratings
    Configuration mangement9.12 Ratings00 Ratings
    Asset management dashboard8.72 Ratings00 Ratings
    Policy and contract enforcement9.12 Ratings00 Ratings
    Change management
    Comparison of Change management features of iTop and Netbox
    Feature
    iTop
    10.0
    2 Ratings
    17% above category average
    Netbox
    -
    Ratings
    Change requests repository10.02 Ratings00 Ratings
    Change calendar10.02 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Best Alternatives
    iTopNetbox
    Small Businesses
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    No answers on this topic
    Medium-sized Companies
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    No answers on this topic
    Enterprises
    Ivanti ITSM
    Score6.4 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    iTopNetbox
    Likelihood to Recommend
    9.6
    (2 ratings)
    9.0
    (1 ratings)
    User Testimonials
    iTopNetbox
    Likelihood to Recommend
    Combodo
    It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.
    Incentivized
    Read full review
    Open Source
    Netbox is very well suited when you want to consolidate your inventory in one place. Netbox is also very well suited when you want to generate network configurations. You can request the REST API to get the date of a device and generate network configurations with a templating tool, and that is very easy.
    Incentivized
    Read full review
    Pros
    Combodo
    • Open source
    • Issue Tracking
    • Integrations
    Incentivized
    Read full review
    Open Source
    • Device modelling
    • Device inventory
    • IPAM
    Incentivized
    Read full review
    Cons
    Combodo
    • CSV import tools for any data.
    • Data synchronization.
    • Graphical impact analysis.
    Incentivized
    Read full review
    Open Source
    • The GraphQL implementation could be better integrated
    • Netbox is usually very reactive except but performance start to drop when requesting 250 devices or more per page
    Incentivized
    Read full review
    Alternatives Considered
    Combodo
    You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern.
    Incentivized
    Read full review
    Open Source
    The API is just very well designed. All tools say that what you can do with webUI, you can also do it via the REST API. That is usually not the case except for Netbox, where you can really do everything with the API. For instance with GLPI, you cannot get rack and rack units data with the API, while you can do it via the webUI
    Incentivized
    Read full review
    Return on Investment
    Combodo
    • Has tickets that report requests and bugs .
    • Has documentation that covers official extensions.
    • Customizable CMDB.
    • Guidelines.
    Incentivized
    Read full review
    Open Source
    • It could integrate very easily in our ecosystem thanks to the API
    • It can be used as a tool for conformance purposes
    Incentivized
    Read full review
    ScreenShots

    iTop Screenshots

    Screenshot of Impact analysisScreenshot of Designer data modelScreenshot of Designer lifcycleScreenshot of LoginscreenProduct screenshotScreenshot of Themes