TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    iTop

    Score9.6 out of 10
    N/ACombodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

    $0

    per year

    Trellix Change Control

    Score8 out of 10
    N/ATrellix Change Control (formerly McAfee, or Solidcore S3 Control) delivers continuous, enterprise-wide detection of authorized changes as they occur. It blocks unauthorized changes to critical system files, directories, and configurations while streamlining the implementation of new policies and compliance measures.N/A
    Pricing
    iTopTrellix Change Control
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    iTopTrellix Change Control
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    iTopTrellix Change Control
    Incident and problem management
    Comparison of Incident and problem management features of iTop and Trellix Change Control
    Feature
    iTop
    9.6
    2 Ratings
    16% above category average
    Trellix Change Control
    -
    Ratings
    Organize and prioritize service tickets9.62 Ratings00 Ratings
    Expert directory9.62 Ratings00 Ratings
    Service restoration9.62 Ratings00 Ratings
    Self-service tools9.62 Ratings00 Ratings
    Subscription-based notifications9.62 Ratings00 Ratings
    ITSM collaboration and documentation9.62 Ratings00 Ratings
    ITSM reports and dashboards9.62 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of iTop and Trellix Change Control
    Feature
    iTop
    9.0
    2 Ratings
    10% above category average
    Trellix Change Control
    -
    Ratings
    Configuration mangement9.12 Ratings00 Ratings
    Asset management dashboard8.72 Ratings00 Ratings
    Policy and contract enforcement9.12 Ratings00 Ratings
    Change management
    Comparison of Change management features of iTop and Trellix Change Control
    Feature
    iTop
    10.0
    2 Ratings
    17% above category average
    Trellix Change Control
    -
    Ratings
    Change requests repository10.02 Ratings00 Ratings
    Change calendar10.02 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Best Alternatives
    iTopTrellix Change Control
    Small Businesses
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    No answers on this topic
    Medium-sized Companies
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    No answers on this topic
    Enterprises
    Ivanti ITSM
    Score6.4 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    iTopTrellix Change Control
    Likelihood to Recommend
    9.6
    (2 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    iTopTrellix Change Control
    Likelihood to Recommend
    Combodo
    It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    It gives more power to IT to track security breaches. Alerts make the job easier by ensuring that a constant overwatch is not needed. Gives a security boost with respect to adding policies as to what changes are allowed and what is not allowed especially when it comes to registry keys which is very crucial.
    Incentivized
    Read full review
    Pros
    Combodo
    • Open source
    • Issue Tracking
    • Integrations
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    • Track Content Change
    • Change Alerts
    • Easy to get started with
    Incentivized
    Read full review
    Cons
    Combodo
    • CSV import tools for any data.
    • Data synchronization.
    • Graphical impact analysis.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    • Support on MacOS
    • Overhaul intrusion detection
    • Can work on interactive UI
    Incentivized
    Read full review
    Likelihood to Renew
    Combodo
    No answers on this topic
    Trellix (Musarubra US LLC)
    The easy tool it is, performance which is smooth, not much expertise needed, change alerts are great and the policies can be flexibly changed.
    Incentivized
    Read full review
    Usability
    Combodo
    No answers on this topic
    Trellix (Musarubra US LLC)
    Easy peasy and smooth. I don't have to worry about extensive memory consumption because it does not need much and yet provides pretty fast and smooth experience .
    Incentivized
    Read full review
    Support Rating
    Combodo
    No answers on this topic
    Trellix (Musarubra US LLC)
    Never really needed for a support, but they do look to have good support parameters.
    Incentivized
    Read full review
    Alternatives Considered
    Combodo
    You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    It is an easy tool to use that makes a huge difference, easy setup, and does not consume much memory. The performance is smooth which is difficult to see in all the other similar tools. Its real-time and continuous updates on changes when changes are made while keeping options to update the policies to change files gives users a lot of options to be happy with.
    Incentivized
    Read full review
    Return on Investment
    Combodo
    • Has tickets that report requests and bugs .
    • Has documentation that covers official extensions.
    • Customizable CMDB.
    • Guidelines.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    • Feels more secure
    • More power to IT to track breaches
    • More control over company policies
    Incentivized
    Read full review
    ScreenShots

    iTop Screenshots

    Screenshot of Impact analysisScreenshot of Designer data modelScreenshot of Designer lifcycleScreenshot of LoginscreenProduct screenshotScreenshot of Themes