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iTop vs. vRealize Configuration Manager (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    iTop

    Score9.6 out of 10
    N/ACombodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

    $0

    per year

    vRealize Configuration Manager (discontinued)

    Score9 out of 10
    N/AVMware's vRealize Configuration Manager (formerly vCenter Configuration Manager) was a change and configuration management software solution. VMware announced the end of the product's availability in January, 2020.N/A
    Pricing
    iTopvRealize Configuration Manager (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    iTopvRealize Configuration Manager (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    iTopvRealize Configuration Manager (discontinued)
    Incident and problem management
    Comparison of Incident and problem management features of iTop and vRealize Configuration Manager (discontinued)
    Feature
    iTop
    9.6
    2 Ratings
    16% above category average
    vRealize Configuration Manager (discontinued)
    -
    Ratings
    Organize and prioritize service tickets9.62 Ratings00 Ratings
    Expert directory9.62 Ratings00 Ratings
    Service restoration9.62 Ratings00 Ratings
    Self-service tools9.62 Ratings00 Ratings
    Subscription-based notifications9.62 Ratings00 Ratings
    ITSM collaboration and documentation9.62 Ratings00 Ratings
    ITSM reports and dashboards9.62 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of iTop and vRealize Configuration Manager (discontinued)
    Feature
    iTop
    9.0
    2 Ratings
    10% above category average
    vRealize Configuration Manager (discontinued)
    -
    Ratings
    Configuration mangement9.12 Ratings00 Ratings
    Asset management dashboard8.72 Ratings00 Ratings
    Policy and contract enforcement9.12 Ratings00 Ratings
    Change management
    Comparison of Change management features of iTop and vRealize Configuration Manager (discontinued)
    Feature
    iTop
    10.0
    2 Ratings
    17% above category average
    vRealize Configuration Manager (discontinued)
    -
    Ratings
    Change requests repository10.02 Ratings00 Ratings
    Change calendar10.02 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
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    iTopvRealize Configuration Manager (discontinued)
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    Agiloft Service Desk (discontinued)
    Score9 out of 10
    Salt
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    Medium-sized Companies
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    Perforce Puppet
    Score8.5 out of 10
    Enterprises
    Ivanti ITSM
    Score6.4 out of 10
    Salt
    Score6.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    iTopvRealize Configuration Manager (discontinued)
    Likelihood to Recommend
    9.6
    (2 ratings)
    9.0
    (2 ratings)
    User Testimonials
    iTopvRealize Configuration Manager (discontinued)
    Likelihood to Recommend
    Combodo
    It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.
    Incentivized
    Read full review
    Discontinued Products
    If you want the best compatibility with VMware products, this is it. There are other HyperVisor platforms out there, however, this software is native to VMWare. Reduces potential security threats through a unified approach to configuration management across the physical and virtual infrastructure.
    Incentivized
    Read full review
    Pros
    Combodo
    • Open source
    • Issue Tracking
    • Integrations
    Incentivized
    Read full review
    Discontinued Products
    • Active monitoring of Syslog and notifications based upon the matching conditions.
    • Change management- Changes can be pushed to several system from one place. It also keeps the record of what changes and who made the change even if the changes has not been made through VMware vCenter Configuration Manager.
    • Robust reporting feature- Enhanced filters features and report generation in excel format presents the data in readable and to the point.
    • Integration with ticketing tool further ensures that changes are approved before implementation.
    Incentivized
    Read full review
    Cons
    Combodo
    • CSV import tools for any data.
    • Data synchronization.
    • Graphical impact analysis.
    Incentivized
    Read full review
    Discontinued Products
    • It a little cumbersome to get all features up and running.
    • Takes a bit of knowledge to get to all configured and thievery setup.
    • It would be great if it had a monitoring tool internally, a tool like Nagios for example.
    Incentivized
    Read full review
    Alternatives Considered
    Combodo
    You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern.
    Incentivized
    Read full review
    Discontinued Products
    • BMC TrueSight Server Automation
    • VMware vCenter Configuration Manager has good reporting feature.
    • The interface is very user-friendly and is simple to use.
    • Multiple Platform support i.e Windows, Linux, UNIX
    • Patch management and templates are easy to configure and use.
    Incentivized
    Read full review
    Return on Investment
    Combodo
    • Has tickets that report requests and bugs .
    • Has documentation that covers official extensions.
    • Customizable CMDB.
    • Guidelines.
    Incentivized
    Read full review
    Discontinued Products
    • Really good ROI!!! Every penny paid with a smile on my face!!!
    • Ease of use, simplified GUI, evenhanded features, strong support behind it, compatibility with other products.
    • Cuts time for configuration drastically.
    Incentivized
    Read full review
    ScreenShots

    iTop Screenshots

    Screenshot of Impact analysisScreenshot of Designer data modelScreenshot of Designer lifcycleScreenshot of LoginscreenProduct screenshotScreenshot of Themes