What users are saying about
1 Ratings
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Score 8 out of 100
2 Ratings
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Score 5.9 out of 100

Likelihood to Recommend

commercetools

Commercetools is generally a very flexible, smart platform for eCommerce business. It's an API enabled, cloud solution that makes integration seamless and quick to deploy. It's also a modern platform that utilizes API query languages like GraphQl. It lacks some functionalities in pricing and geographic variations of product portfolio but the platform is constantly improving and new functionalities are added.
Anonymous | TrustRadius Reviewer

Klarna Checkout

Klarna is great for any retailer who is looking to offer payment options to their customers. It is primarily a resource for retailers, but probably not a good tool for people who work in different kinds of sales departments.
Nikki Hansen | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

commercetools
7.6
Klarna Checkout
5.0
Product catalog & listings
commercetools
8.0
Klarna Checkout
Product management
commercetools
7.0
Klarna Checkout
Bulk product upload
commercetools
9.0
Klarna Checkout
Branding
commercetools
9.0
Klarna Checkout
Product variations
commercetools
5.0
Klarna Checkout
Website integration
commercetools
9.0
Klarna Checkout
5.0
Visual customization
commercetools
6.0
Klarna Checkout

Online Shopping Cart

commercetools
7.5
Klarna Checkout
10.0
Abandoned cart recovery
commercetools
6.0
Klarna Checkout
Checkout user experience
commercetools
9.0
Klarna Checkout
10.0

Online Payment System

commercetools
7.0
Klarna Checkout
10.0
eCommerce security
commercetools
7.0
Klarna Checkout
10.0

eCommerce Marketing

commercetools
7.7
Klarna Checkout
Promotions & discounts
commercetools
8.0
Klarna Checkout
Personalized recommendations
commercetools
7.0
Klarna Checkout
SEO
commercetools
8.0
Klarna Checkout

eCommerce Business Management

commercetools
6.6
Klarna Checkout
8.0
Multi-site management
commercetools
9.0
Klarna Checkout
Order processing
commercetools
9.0
Klarna Checkout
8.0
Inventory management
commercetools
6.0
Klarna Checkout
Shipping
commercetools
6.0
Klarna Checkout
Custom functionality
commercetools
3.0
Klarna Checkout

Pros

commercetools

  • Fully API enabled platform - There is no need to use SQL or other customization. APIs cover full range of functionalities needed for an eCommerce platform and are easy to extend.
  • Cloud solution - CommerceTools is a cloud solution so there is no back office hosting/maintenance. Simply enable the API tokens and use the platform!
  • Ever expanding - The solution contains all the necessary functions to run a successful ecommerce business and the functions are constantly expanding and new capabilities are introduced.
Anonymous | TrustRadius Reviewer

Klarna Checkout

  • Flexible payment option.
  • Easy to navigate the back end.
Nikki Hansen | TrustRadius Reviewer

Cons

commercetools

  • Pricing - Commercetools has pricing limitations with respect to customer/SKU combination. If an organization provides lots of custom/contract pricing for customers, Commercetools has difficulty mapping it in. They are working on this to make it more flexible.
  • Geographic variations in product portfolio - Commercetools has central product master that doesn't provide product activation/enabling based on different geographies/elevation/sales office structures. Some creative mapping skills are needed to overcome this limitation.
  • Data mapping limitations - Commercetools lacks in out of the box data mapping limitations to full fledged ERP platforms. Extensive data mapping workshops are necessary to fit the functionalities of an ERP platform from order, to delivery , to warehouse operations and billing.
Anonymous | TrustRadius Reviewer

Klarna Checkout

  • Customer support is terrible, getting an agent who fully comprehends the issue or who has any power to help is near impossible.
Nikki Hansen | TrustRadius Reviewer

Alternatives Considered

commercetools

Commercetools is a headless commerce platform. It provides the front end functionality flexibility that competitors lack. The set of APIs can link with multiple solutions including voice enabled client solutions. The functionalities on the platform are ever expanding and limitations like pricing and product variations are addressed. The solution is very fast develop, integrate and deploy.
Anonymous | TrustRadius Reviewer

Klarna Checkout

No answers on this topic

Return on Investment

commercetools

  • We were able to successfully launch the ecommerce platform in under 4 months of starting development work.
  • Integrate the same APIs to different client facing solutions.
  • The total cost of platform recovered in 8 months of deployment.
Anonymous | TrustRadius Reviewer

Klarna Checkout

  • They take a fee, larger than other systems do, so I do lose some money there.
  • I make more sales than I would without the payment option through Klarna.
Nikki Hansen | TrustRadius Reviewer

Pricing Details

commercetools

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Klarna Checkout

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

commercetools
8.0
Klarna Checkout
5.0

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