What users are saying about
2 Ratings
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Score 7.7 out of 100
7 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Composable Enterprise

They need to better identify what their product excels at. I'm continually trying to think of new ideas to run through Composable Analytics. They need to better Identify what this product shines at and market themselves to that subset of an industry
Anonymous | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore is great if you already use one or more other Zendesk products and/or if you have experience with using Zendesk in the past. It has a bit of a learning curve but has a ton of potential if you or someone on your team can dedicate enough time and energy to learning the product. Similarly to Adobe Suite, all of Zendesk's products flow pretty seamlessly together and the more products you use (and use well, obviously), the more data you can extract.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Composable Enterprise
Zendesk Explore
7.9
Customizable dashboards
Composable Enterprise
Zendesk Explore
8.8
Report Formatting Templates
Composable Enterprise
Zendesk Explore
7.0

Ad-hoc Reporting

Composable Enterprise
Zendesk Explore
8.3
Drill-down analysis
Composable Enterprise
Zendesk Explore
8.6
Formatting capabilities
Composable Enterprise
Zendesk Explore
7.4
Integration with R or other statistical packages
Composable Enterprise
Zendesk Explore
9.0
Report sharing and collaboration
Composable Enterprise
Zendesk Explore
8.0

Report Output and Scheduling

Composable Enterprise
Zendesk Explore
6.3
Publish to Web
Composable Enterprise
Zendesk Explore
7.1
Publish to PDF
Composable Enterprise
Zendesk Explore
7.1
Report Versioning
Composable Enterprise
Zendesk Explore
4.0
Report Delivery Scheduling
Composable Enterprise
Zendesk Explore
7.0

Data Discovery and Visualization

Composable Enterprise
Zendesk Explore
9.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
Composable Enterprise
Zendesk Explore
9.0
Location Analytics / Geographic Visualization
Composable Enterprise
Zendesk Explore
10.0

Access Control and Security

Composable Enterprise
Zendesk Explore
9.3
Multi-User Support (named login)
Composable Enterprise
Zendesk Explore
10.0
Role-Based Security Model
Composable Enterprise
Zendesk Explore
9.2
Multiple Access Permission Levels (Create, Read, Delete)
Composable Enterprise
Zendesk Explore
9.0
Single Sign-On (SSO)
Composable Enterprise
Zendesk Explore
9.0

Mobile Capabilities

Composable Enterprise
Zendesk Explore
8.0
Dashboard / Report / Visualization Interactivity on Mobile
Composable Enterprise
Zendesk Explore
8.0

Pros

Composable Enterprise

  • Flexible Dataflow Application
  • Easy to source data and then compose to create actionable items for supporting decision
  • Allowed to do different analysis
  • Extremely powerful tool to digest information to produce insight from the data
Shirish Ranjit | TrustRadius Reviewer

Zendesk Explore

  • Custom Reports - You can really tailor each query and dashboard with many custom aspects. As soon as you answer one question, you usually have another one! Explore gives the flexibility to refine and tailor your data.
  • Drilling Down - Once you create the big picture dashboards and reports, it's relatively easy to drill down and get the actual list of associated support cases. This is a good validity check to make sure our approach is working.
  • Pre-built dashboards - It helps to get started with what explore has already pulled for you. That way, you have a good baseline from which you can further customize.
Julie Pinto | TrustRadius Reviewer

Cons

Composable Enterprise

  • I can not really comment because I do not have a complete fluency with the product as of now.
  • Recreating the wheel on some uses but i guess that may be user error.
Anonymous | TrustRadius Reviewer

Zendesk Explore

  • The biggest challenge for me is generally having a better understanding of what is included in each data set. There have been some frustrating moments when I realized the reason I wasn't getting what I needed out of a query was that there was a better data set to use.
Justine Matison | TrustRadius Reviewer

Likelihood to Renew

Composable Enterprise

Composable Enterprise 8.0
Based on 2 answers
This is an extremely productive tool.
Shirish Ranjit | TrustRadius Reviewer

Zendesk Explore

No score
No answers yet
No answers on this topic

Alternatives Considered

Composable Enterprise

I would compare them to custom system like Morgan Stanley has that I use. A more appropriate company is Novus or LightKeeper. This product is potentially much cheaper but Novus and Lightkeeper already have built in Analytics screens that you could potential build yourself with Composable.
Anonymous | TrustRadius Reviewer

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Screenshots

Zendesk Explore

Pricing Details

Composable Enterprise

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Composable Enterprise
7.7
Zendesk Explore
8.0

Likelihood to Renew

Composable Enterprise
8.0
Zendesk Explore

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