TrustRadius

ConnectWise Asio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ConnectWise Asio
Score 9.0 out of 10
N/A
The Asio Platform is ConnectWise's unified management platform launched in late 2021, providing scalability, automation, value-added reporting and insights, and a common user interface. Its open APIs offer extensibility and flexibility, and its business management features include PSA, quote and proposal automation, next-gen IT documentation, and real-time business intelligence.N/A
Pricing
ConnectWise Asio
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
ConnectWise Asio
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
ConnectWise Asio
Considered Both Products
ConnectWise Asio
Chose ConnectWise Asio
Both have Pros and Cons. Asio comes out on top when you look at the price for all of our endpoints or when you look at API integration. ServiceNow has a better set of Mobile apps for all of their products that are easier to see on a phone when you are on the move.
SL
Savannah Lee
Business Development Representative
Chose ConnectWise Asio
Hubspot is much more user friendly but there are certain things that hubspot doesnt do such as submitting tickets and looking at history with contact/company.
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ConnectWise Asio
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Enterprises
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User Ratings
ConnectWise Asio
Likelihood to Recommend
8.6
(2 ratings)
Usability
9.0
(1 ratings)
User Testimonials
ConnectWise Asio
Likelihood to Recommend
ConnectWise
It is well suited if you are just getting started in the MSP world. It is easy to setup and easy for technicians to understand. Technicians can be trained to use the systems in a matter of just a day. Dashboards help us track our goals and KPIs. ServiceNow works better from a security incident perspective. The mobile client allows you to stay fully connected no matter where you are so when a security incident happens you are in the loop.
JH
Read full review
Pros
ConnectWise
  • contacting the right person from a company
  • showing sells opportunities
  • showing all lost and won opps
SL
savannah Lee
Business Development Representative
Read full review
Cons
ConnectWise
  • Lacks integration with several of the popular tools in our stack.
  • Doesn't have as many AI tools as you would expect.
  • ServiceNow has many more modules for customizing.
JH
Read full review
Usability
ConnectWise
Useability is high. There are many filters that can be used to make sure we are staying on track with our SLAs and we can easily track time to solve for tickets. The dashboard also has an easy way to filter out the noise and see which tickets are priority right now and which ones should be a P1 issue
JH
Read full review
Alternatives Considered
ConnectWise
Hubspot is much more user friendly but there are certain things that hubspot doesnt do such as submitting tickets and looking at history with contact/company.
SL
savannah Lee
Business Development Representative
Read full review
Return on Investment
ConnectWise
  • integrating with other CRMs and platforms
SL
savannah Lee
Business Development Representative
Read full review
ScreenShots