Automation and Endpoint Management at Your Fingertips
September 05, 2025

Automation and Endpoint Management at Your Fingertips

Jeremy Herman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Asio

ConnectWise Asio is used for all of our clients. The scope is around 10K endpoints and 400 customers. All of them are monitored by the platform to let us know if patching is needed or the patches went through successfully. It also allows for automation such as scripting to keep customers in compliance with things like CMMC and NIST frameworks. Overall, it is a popular tool with MSSPs for a reason and we continue to use it to keep customers secure.

Pros

  • Good for Patching endpoints
  • Excellent for staying withing CMMC and NIST frameworks
  • Allows us to easily remote into Endpoints to troubleshoot computer issues.

Cons

  • Lacks integration with several of the popular tools in our stack.
  • Doesn't have as many AI tools as you would expect.
  • ServiceNow has many more modules for customizing.
  • We noticed a 13 percent higher ROI on customers when we moved to this less expensive option.
  • Technicians were able solve tickets faster than before due to the ease of navigation.
  • Customer satisfaction rose from 95% on average to 96.7%.
Useability is high. There are many filters that can be used to make sure we are staying on track with our SLAs and we can easily track time to solve for tickets. The dashboard also has an easy way to filter out the noise and see which tickets are priority right now and which ones should be a P1 issue.
Both have Pros and Cons. Asio comes out on top when you look at the price for all of our endpoints or when you look at API integration. ServiceNow has a better set of Mobile apps for all of their products that are easier to see on a phone when you are on the move.

Do you think ConnectWise Asio delivers good value for the price?

Yes

Are you happy with ConnectWise Asio's feature set?

Yes

Did ConnectWise Asio live up to sales and marketing promises?

Yes

Did implementation of ConnectWise Asio go as expected?

Yes

Would you buy ConnectWise Asio again?

Yes

It is well suited if you are just getting started in the MSP world. It is easy to setup and easy for technicians to understand. Technicians can be trained to use the systems in a matter of just a day. Dashboards help us track our goals and KPIs. ServiceNow works better from a security incident perspective. The mobile client allows you to stay fully connected no matter where you are so when a security incident happens you are in the loop.

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