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ConnectWise Cloud Backup vs. Solutions2Share External User Manager

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConnectWise Cloud Backup

    Score7.4 out of 10
    N/ASkyKick is a cloud migration solution, from ConnectWise since the late 2024 acquistion. It features cloud backup and cloud management features for control of customer access to cloud resources.

    $200

    per month for MSPs

    External User Manager

    Score7.7 out of 10
    Mid-Size Companies (51-1,000 employees)
    IT administrators can keep control of external users in Microsoft 365 with External User Manager. External User Manager is used for inviting guests, automated access reviews and lifecycles in Microsoft Teams and Microsoft 365 Groups. Key Features: •External users dashboard and reports •Request & approval workflow for guests •Lifecycles for external guests •Regular automated access…

    $1.60

    per year

    Pricing
    ConnectWise Cloud BackupExternal User Manager
    Editions & Modules
    No answers on this topic
    Extra Large (4000+ users)
    $1.60
    per year per user
    Small (up to 249 users)
    1,599
    per year per installation
    Medium (up to 999 users)
    4,049
    per year per installation
    Large (up to 4000 users)
    6,499
    per year per installation
    Offerings
    Pricing Offerings
    ConnectWise Cloud BackupExternal User Manager
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Prices are starting prices. Not listed here are the different support and service packages.
    More Pricing Information
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    ConnectWise Cloud BackupExternal User Manager
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    Score8 out of 10
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    Score8 out of 10
    Enterprises
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    Teams Manager
    Score8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ConnectWise Cloud BackupExternal User Manager
    Likelihood to Recommend
    8.9
    (2 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ConnectWise Cloud BackupExternal User Manager
    Likelihood to Recommend
    ConnectWise
    SkyKick does a great job on migrations to Office 365. Their technicians are very helpful in planning the whole process, and the tool itself is quite reliable and resilient. Their cloud backup works OK but it does not provide the most friendly or fastest recovery. It also sits on the expensive side as they charge separately for Exchange and Onedrive/Sharepoint backups.
    Incentivized
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    Solutions2Share
    I can depend on it to work and be there when I need it. It is very intuitive and easy to use and even first time users have little to no issues with it. I can have small or large meetings with it and utilize the functionality i need to depending on the situation
    Incentivized
    Read full review
    Pros
    ConnectWise
    • Customer Interface for Backups
    • Migration support team
    • Comprehensive backup suite
    Incentivized
    Read full review
    Solutions2Share
    • Group meetings
    • Audio controls
    • control over external users
    Incentivized
    Read full review
    Cons
    ConnectWise
    • Response time and [ease] to get hold of
    • Integration with 3rd party apps for billing
    Incentivized
    Read full review
    Solutions2Share
    • Not aware of any shortcomings with my use of this tool
    Incentivized
    Read full review
    Support Rating
    ConnectWise
    Responsive, technically capable, and friendly. Ive always had a good experience working with SkyKick su[[ort.
    Incentivized
    Read full review
    Solutions2Share
    No answers on this topic
    Alternatives Considered
    ConnectWise
    For migration purposes, we have chosen SkyKick over and over again. Their tool just works and does a great job with multiple different sources. Their support team is awesome albeit could be somewhat faster sometimes. Regarding cloud backup, it seems like that space is quite commoditized as every vendor offers the same. SkyKick does have some good promotions on migration costs when signing up for cloud backups as well which makes them more competitive than other vendors.
    Incentivized
    Read full review
    Solutions2Share
    No answers on this topic
    Return on Investment
    ConnectWise
    • Profitable migration business
    • Profitable backup solution
    • Delivers peace of mind to clients and improves our brand as trusted cloud vendor
    Incentivized
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    Solutions2Share
    • Saves time!
    • Improves efficiency with getting projects done faster
    • Great for product demos and training
    Incentivized
    Read full review
    ScreenShots

    External User Manager Screenshots

    Screenshot of External User Manager's dashboard and reports display an overview of all external users and guests.Screenshot of Guest users in Microsoft 365 and Microsoft Teams management: request and approval workflow, onboarding & compliance portal, lifecycle for access reviews, and reporting.Screenshot of Users can request access for new guests with an automated request & approval workflow. Team owners or administrators can then approve the requests.Screenshot of Regular automated access reviews and guest lifecycles can be set so that if the guest users do not require further access, they can be removed automatically from the tenant.Screenshot of In the Onboarding & Compliance Portal, the user can ask new guests for additional information as metadata and have them read or even sign non-disclosure agreements, GDPR rules etc.Screenshot of the guest import feature, with which the administrator can crawl external users that have been created without External User Manager and import them to apply governance policies, lifecycles, etc.