ConSol CM/Helpdesk vs. Freshservice
ConSol CM/Helpdesk vs. Freshservice
Product | Rating | Most Used By | Product Summary | Starting Price |
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ConSol CM/Helpdesk | Mid-Size Companies (51-1,000 employees) | Workflow-based IT help desk and support software with self-service portal The software solution ConSol CM/Helpdesk offers users important functionalities for IT support and helpdesk for customers and employees. Incidents and inquiries can be processed and solved. The causes of malfunctions can be analyzed in a targeted manner. Incoming inquries via e-mail, web form or self-service portal are automatically recorded and case-dependant - by workflow logic - forwarded to the… | $23.50 Full version inkl. 5 concurrent user | |
Freshservice | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $19 Per Month Per User |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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ConSol CM/Helpdesk | Freshservice | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ConSol CM/Helpdesk | Freshservice | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (113 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (2 ratings) |
Usability | - (0 ratings) | 9.1 (6 ratings) |
Support Rating | - (0 ratings) | 8.5 (77 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (2 ratings) |
Ease of integration | - (0 ratings) | 7.3 (1 ratings) |
ConSol CM/Helpdesk | Freshservice | |
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Likelihood to Recommend | ConSol Consulting & Solutions Software GmbH No answers on this topic | Freshworks Inc |
Pros | ConSol Consulting & Solutions Software GmbH No answers on this topic | Freshworks Inc |
Cons | ConSol Consulting & Solutions Software GmbH No answers on this topic | Freshworks Inc |
Likelihood to Renew | ConSol Consulting & Solutions Software GmbH No answers on this topic | Freshworks Inc |
Usability | ConSol Consulting & Solutions Software GmbH No answers on this topic | Freshworks Inc |
Support Rating | ConSol Consulting & Solutions Software GmbH No answers on this topic | Freshworks Inc |
Implementation Rating | ConSol Consulting & Solutions Software GmbH No answers on this topic | Freshworks Inc |
Alternatives Considered | ConSol Consulting & Solutions Software GmbH No answers on this topic | Freshworks Inc |
Return on Investment | ConSol Consulting & Solutions Software GmbH No answers on this topic | Freshworks Inc |
ScreenShots | ConSol CM/Helpdesk Screenshots | Freshservice Screenshots |