Q: What are Freshservice's top competitors?

SolarWinds Service Desk (SSD) , ServiceNow IT Service Management , and SysAid are common alternatives for Freshservice.

Question 1

What is Freshservice?

Accepted Answer

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Question 2

What are Freshservice's top competitors?

Accepted Answer

SolarWinds Service Desk (SSD), ServiceNow IT Service Management, and SysAid are common alternatives for Freshservice.

Question 3

What is Freshservice's best feature?

Accepted Answer

Reviewers rate Organize and prioritize service tickets highest, with a score of 9.1.

Question 4

Who uses Freshservice?

Accepted Answer

The most common users of Freshservice are from Mid-sized Companies (51-1,000 employees).

Freshservice Competitors and Alternatives

Most Commonly Comparedto Freshservice

Jira Service Management

ManageEngine ServiceDesk Plus

ServiceNow IT Service Management

BMC Helix ITSM

HaloITSM

SysAid

Spiceworks Cloud Help Desk

ServiceNow Governance, Risk, and Compliance

BMC FootPrints

TOPdesk