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Top Rated


Recent Reviews

Freshservice IT is !

6 out of 10
April 29, 2022
Freshservice is the ticketing system that replaced Jira in our organization. Currently, it is the only system that is used for incident …
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Popular Features

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Organize and prioritize service tickets (47)


Self-service tools (45)


ITSM collaboration and documentation (41)


Asset management dashboard (41)


Reviewer Pros & Cons

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Video Reviews (1)



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Per Month Per User

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Incident and problem management


ITSM asset management


Change management


Product Details

What is Freshservice?

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 20,000 SMB, mid-market, and enterprise customers worldwide.

The vendor promises that Freshservice has been designed using ITIL best practices to help IT organizations achieve high quality service delivery and customer satisfaction. According to the vendor, customers choose Freshservice based on ease of use, speed of setup, customer service, and affordability.

The vendor says Freshservice has an intuitive UI, is easily configurable and customizable to meet customers’ exact requirements, and is easily integrable with third party IT systems. Native integrations with a number of popular applications such as Google Apps, Dropbox, AWS, and Bomgar are available.

Freshservice is part of the Freshworks Inc product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software.

Freshservice Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Service Catalog
  • Supported: Advanced Enterprise Reporting
  • Supported: CMDB
  • Supported: Knowledge Management
  • Supported: Self-Service Portal
  • Supported: Relationship Mapping

Freshservice Screenshots

Customer Satisfaction Survey - Improve your customer satisfaction levels with our instant surveys.Android App SupportIncident ManagementAsset ManagementChange ManagementProject ManagementRelease Management

Freshservice Videos

Freshservice Quick Overview
Freshservice Demo
Why Green Pastures Tech loves Freshservice?
Why Judson University loves Freshservice?
How Judson University transformed IT Service Management using Freshservice.
Judson University's favorite Freshservice Features.

Freshservice Integrations

Freshservice Competitors

Freshservice Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesCatalan, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Vietnamese


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Frequently Asked Questions

What is Freshservice?

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

What is Freshservice's best feature?

Reviewers rate Organize and prioritize service tickets highest, with a score of 8.9.

Who uses Freshservice?

The most common users of Freshservice are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings




(1-25 of 48)
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Rahul Raj | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
its an apt tool for contact centre as it helps manage user queries and streamline the user issues and effectively help deliver the best user experience to users .its best ITSM tool for enterprise organisation as it leverages the usage to the maximum extend for all user cases. it adds value to the organisation as it improve the quality of service delivery
  • Handle user issues.
  • Easy to provide solutions.
  • Track user communication history.
  • Knowledge base article.
  • Mobile version should be made easy use.
  • Database query time should be improved.
  • Need to fine tune user attributes.
It's well suited to a contact center environment as it frames and talks language necessary to meet an IT call center infrastructure. It enables organizations to simplify their IT operations and offers features that include a ticketing system, self-service portal, and knowledge-base which helps users to manage user experience and provide the best of the service.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Freshservice is a great alternative to pricier alternatives to manage your IT (or ITIL) processes and do more than just handle service tickets. This is a more complete solution than the helpdesk product they also offer (Freshdesk) as you can go deeper into IT Operations and manage your assets more efficiently.
  • Complex ITSM with tons of service to better serve your employees
  • Affordable solution to do a lot without breaking the bank
  • Optional PPM features for small scaled projects
  • Can get a bit confusing when integrated with other "Fresh" products
  • PPM features are quite limited and may not be worth it at all
  • Limited number of marketplace apps compared to Freshdesk
Freshservice is best for small to medium-sized companies willing to set things straight from the beginning. The true strength of Freshservice is the ability to integrate the different "Fresh" products together and offer plenty of support channels to your employee without spending too much either. That also makes it easy to follow ITIL standards.
April 29, 2022

Freshservice IT is !

Score 6 out of 10
Vetted Review
Verified User
Review Source
Freshservice is the ticketing system that replaced Jira in our organization. Currently, it is the only system that is used for incident tracking tickets, development tickets, test cases, change control tickets, and many more. We have customized the tool to engage across different departments like HR, IT, Consulting, etc within our organization.
  • Create tickets
  • Manage tickets
  • Create BI Reports
  • Change Management
  • Maintain Test Scripts
  • Analytics definitely needs improvement. It doesn't reflect changes in underlying data spontaneously. There is a considerable amount of delay which results in misinformation
  • Freshservice API is not robust. The security information can be easily subjected to breach
  • Workflow built-in tickets are not robust. Introducing any change to workflows is not user friendly
Freshservice definitely needs some serious improvements, especially in the analytics space. We always have trouble getting the up-to-date results from Freshservice on our analytics dashboard. This often results in misinformation during our daily monitoring calls. Another area for improvement is the ease of workflow. Freshservice has come out of the box with workflow capabilities but it can still improve on customization.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We utilize most of Freshservice's features including asset management for hardware and software, helpdesk support, reporting, and service requests. We needed a central location to manage all of these items to better align with ITIL/ITSM in our organization and simplify the processes.
  • Asset Management
  • Ticketing
  • Service Request
  • Automation
  • Integration
  • I wish reporting was more verbose with the lower tiers of the service
  • Support for the product can be very hit and miss
  • Assets packs are too large
Small-medium businesses that are looking to improve their helpdesk, asset management should look no further than the price per agent and asset packs along with its feature set. We utilize the automation provided by "Workflow Automation" and its many integrations. We also take advantage of its API to integrate our other processes with this application.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Freshservice is being used primarily as a Helpdesk Ticketing system for my IT Dept. Though at the same time it also is used for change management, asset tracking, solution knowledgebase, and resource scheduling. It addresses one of the primary issues facing inhouse IT Dept today, which is when the executive team looks at you and says either "Everything is working, what do we need these guys for?" or "Everything is broken, what do we pay these guys for?" by allowing you to measure what you do on a day to day basis quickly and easily.
  • IT Ticket Management
  • IT Asset Management
  • Solution Knowledge-base
  • Coding of tickets to meta data could be made quicker by easier display of tickets
  • The ability to edit the grid of tickets is great but if more columns could be edited it would be perfect
  • If there would be a way to auto alert your manager when someone else is coding tickets for the more stubborn techs so we can force the users to put in their own tickets it would be great.
If you cannot measure your current self then you cannot expect to improve. This was told to me by our call center manager a while ago about the importance of knowing exactly what you currently are capable of in order to better know what will be expected in the future. With this I looked at our old system which was clunky, slow, and universally hated, then tried to do better, that better option was Freshservice, which can be accessed from anywhere, fast, online, and easy to understand. With practically no training the techs were able to just pick it up and go. This was a big help in getting them to start actually using the system.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The Freshservice is used across the whole organization. We use it to onboard new employees, to manage financial process and to register and control all the incoming deals.
  • Service Catalog
  • GMUD
  • Problems Management
  • Financial
  • Employee Onboarding
When we need to raise a new charging for a customer that we sold a product, we use Freshservice to raise and register all the requests about this new customer.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Service requests and incidents used to be tracked by email requests. Now the company has a central repository for all requests coming in from users and a mechanism for tracking them to completion. We are also using this for vendor and license management. It has made a huge difference in our IT operations!
  • Tracking service requests
  • Tracking incidents
  • Project management
  • Change management
  • Better time management and reporting around time on issues and projects
  • The ability to set a default for a field pick list item. It seems this should be standard in a form.
It is a good, well-rounded service management platform that is easy to manage with minimal setup, as it is cloud based. It has great capabilities in incident and service management but is not super with project management. The change management features work well for our company as far as giving us the ability to have approvers for change events.
Gary Bertagnolli | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Freshservice is utilized by our IT Helpdesk primarily. But, the whole organization has the ability to create/review a problem ticket through the portal. It has successfully streamlined or ticket lifecycle processes.
  • Creation of workflows is one of the most simple processes in the industry.
  • Does a great job with notifications. Also easy to set up and maintain.
  • Support is a little slow to resolve issues and there is a language barrier.
  • While it works ok. Active Directory and SCCM asset and user syncing needs work.
  • The ticket approval process needs to be reworked. A ticket can be closed without it being approved or denied.
Freshservice simplifies the whole IT Work Order process for small to mid sized entities. We chose it because we did not want to spend a lot of time trying to keep a work order system running not have a dedication administrator.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Freshservice is used across the entire organization. It was first implemented by the IT department but after 2 years has evolved into a full corporate infrastructure support platform. It provides a single place to find support for all infrastructure needs on a global scale.
  • Low/No code automation.
  • Easy to navigate GUI.
  • Robust feature set and native integrations.
  • Ability to add notes into workflows.
  • More options for conditions in automations.
Freshservice is well suited in most support scenarios that we have encountered. Easy to use interface, intuitive workflow automations, and native analytics suite have all been very useful. It's less appropriate for project management, especially with digital/web development.
Freshservice support is always timely, professional and polite. They always make themselves available and we have an assigned customer success manager and technical contact that are bookable and readily available.
Easy to navigate and use GUI. We have many infrastructure team members from various departments using Freshservice and their on-boarding and training was very straightforward and we have not received much, if any negative feedback from non-technology users in regards to overall usability, interface or functionality.
Devon Ford | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Freshservice's asset database feature and it allows us to maintain a holistic view of our stock. The service desk feature of course for my team to manage calls as well as its knowledge database.
  • Management of tickets.
  • Analytics and reports.
  • Asset management.
  • Auto generate default report templates ( it's a bit complicated).
  • Nicer view of asset management.
  • Approvals - this should prompt or have another section that alerts management or via an app.
It makes life a lot easier especially on a support level side. users get notifications as well as the team. It is much more friendly as opposed to other service desk software that I've used in the past. Makes team almost self-managing.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are transitioning to Freshservice as our support ticket and asset management system across our whole organisation.
  • Asset management in Freshservice is fantastic. So easy to add and track assets.
  • Service requests are amazing in Freshservice - can be customised per request.
  • Very hard to find things to criticise in Freshservice; perhaps the cost of asset management is disappointing.
  • I would love to be able to add many contacts to Vendors. It can be done, but it's a manual config.
Freshservice is outstanding for use as a support ticketing and asset management system. Beautiful, so easy to use. Support is awesome as well.
Chris Rainger | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Currently, we use Freshservice in our IT Department as our in house ITIL solution. It allows us to support 300 staff in non-technical roles.
It replaced us using just email, resulting in tickets getting lost. We also required an ITIL solution to meet Government Contract obligations.
  • Ease of use.
  • Speed of support.
  • Pricing.
  • Scalability.
  • Out of the box integrations are limited.
  • Can be difficult to connect to other ITIL solutions.
  • iOS app can be hard to navigate.
Easy to recommend. Especially if it's an in house IT team needing to run up a full ITIL solution.
We had our full help desk operational in a few hours and by day's end we had stopped looking at the email inbox.
It's perhaps not a full feature at solutions for companies supporting many other companies.
Matt Wolf | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It is currently being use to maintain inventory of computing assets, primarily laptop and desktops, as well as a ticketing system for technology support and service requests.

Previously, inventory was not well kept, and technology requests were submitted by email and Slack messages. Freshservice is also being uses to maintain a knowledge base of common questions and procedures.
  • Inventory.
  • Ticketing.
  • Integrations.
  • Knowledge base.
  • Reporting on inventory for lifecycle management.
  • Standard ticket views and easier ability to push timeline out on tickets, based on a deadline.
  • Easier management of email notifications.
Well suited for basic to advanced helpdesk and ticket management system. We are considering rolling out the ticketing system to other parts of the organization where support is provided but not tracked in detail.

Freshservice may be difficult for us to implement because of the cost to license each agent, when many agents will infrequently use the system, and the full agent license cost is difficult to justify.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We utilize Freshservice across our org for HR, IT, and Facilities management. Everything from trouble tickets to new hardware requests are handled in here. When setting up the platform, we found the workflow automator easy to use. Any issues we had during our setup process were quickly handled by support inside of our instance with the built-in chat functionality. We have also made feature requests and suggestions and our FS team and account managers have been great throughout the entire process of our switch out of Zendesk to this platform. We even handle onboarding and off boarding start to finish, with the appropriate tickets automatically routed to the appropriate teams and all connected back to the main new hire and off boarding ticket.
  • On-boarding process management.
  • Service Requests and form building.
  • Ease of automations and workflow creations.
  • Support.
  • Unable to add form fields across multiple form or submission types.
  • Unable to set default dashboards and views.
  • Inability to easily import data from other platforms.
This may be better suited for a multi-group IT team versus utilizing across Operations teams like HR, Facilities, and IT. Admin permissions and default views are not able to be set on a user level, and if you want a dedicated admin account, you have to pay for an extra license. They have a great feature that allows for managers to see all tickets their department has submitted, but there is also no way to control which of those tickets are visible which cause privacy concerns for HR submissions. We have created workarounds with the help of the support team, but they do not allow us to accurately report on ticket types as as result. Ultimately, the onboarding process does work well when all teams are in the same platform as it allows for creation of tickets for each department automatically stemming off an onboard request. Built-in reports are good, but difficult to create your own custom reporting. Additionally, there is no way to add a second or multiple other users to have full visibility to a ticket. This is an issue for times when a group or team need to submit a ticket and other information, but there is no way to do this via the platform, only via email CC's.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Freshservice is our main Help Desk service ticketing system. We also have a customer-facing portal for knowledge articles, IM Chat integration with Freshchat, and links to other services. We use Freshservice to track our assets as well.

Currently, Freshservice is just used by our IT department. We've been discussing how other departments, like our Library Services or Campus Operations departments, could use Freshservice for their ticketing and communication, as well as having their own customer portal. I'm hoping our success will lead those departments to adopt Freshservice.

We had separate, clunky ticket systems in the past. We had no customer portal for information or interaction, and our asset tracking was based out of a spreadsheet. Having all these components integrated into one system has improved our speed and quality of service to our customers. We can add assets to service tickets for better asset management. We have all our knowledge articles and customer interaction in one location instead of several different web-based resources.

  • Customized customer portal and ticketing system - We have specific information we want our customers and team to access. Freshservice allows us to have all that exactly as we want.
  • Freshchat integration - Having the chat portal integrated on our customer portal has improved our ability to communicate and quickly resolve issues. We have the chat widget on our main customer portal through Freshservice and our Moodle LMS.
  • Asset tracking and integration - we have the ability to track our assets from anywhere now. It makes field service calls so much easier since we don't have to rely on a spreadsheet on our server. We can also connect service tickets to assets so our repairs and changes are more accurate.
  • Mobile App - having the mobile app boosts our ability in the field. We can tag assets from the app to make changes and updates. We can provide the same service on the road as we can in our offices.
  • I don't know why, but we have some integration between Freshservice and Freshchat. But it is minor.
I think for higher-education environments or anywhere with a help desk/service desk.
Lorenzo Bellido Pozo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is used by all the IT team as our main ITSM, and we use it to manage and solve issues, but too as our CMBD and knowledge base! Freshservice is great as a hub where the team can discuss and collaborate and the manager can track the team effort by a complete set of analytics and graphs.
  • Friendly and well organized UI.
  • All in one state of mind as ITSM. You have in it all you need to take care of your IT service.
  • Live product. Updated in a regular basis.
  • Nice support. Live chat with them at any moment.
  • Onboarding module could be improved.
  • Admin console could be simpler, but is ok anyway.
  • Analytics and reports could be easier to configure.
If you are a medium or large-sized business and you are thinking of renewing your ITSM tool, FreshService definitively makes this shot, and is worth having as a real option. They grew and matured their products, not only FreshService. If you are not interested in an IT service tool (from an internal staff point of view) maybe FreshDesk does the work! (or any of the others of the FreshDesk suite).
Score 9 out of 10
Vetted Review
Verified User
Review Source
Freshservice is used by our digital support department and our marketing department. Digital support uses it to store solutions, assets, receive and process incidents, service requests, problems, etc. We originally had our assets in an Excel sheet. Since using Freshservice, it has helped let us see where everything is located and is easy to update compared to messy lines in Excel.

The incidents portal is the most used, as it is how the rest of the company keeps in contact with us about any IT issues they have. Solutions are also handy, as our procedures were kept in SharePoint, where they were hard to find and load. Placing them in Solutions has allowed us to actually reduce the amount of content we had, as we use a lot of similar processes for many deploying situations, and were able to link to the one process rather than copying and pasting everywhere.

The marketing department is using it for the service requests portion, which has solved their issue of getting emails to individual people in the team all over the place.
  • Clean look; easy to read and see information
  • Different aspects work well together
  • Assets portion is easy to manage
  • More customization on fields for asset management
  • Solution interface is very basic and sometimes formatting gets messy
  • The filtering and search functions don't work well together; as soon as you filter, you lose the ability to search
It is very easy to send in tickets/incidents if you set up an email to auto-create tickets if it gets sent anything. There is also a lot of customizability on incidents and service requests, so you can ask for details. The reply functions and private notes are also super helpful. It really helps centralize all communication between your digital support team and your users.

The asset register is amazing--makes it easy to add in your devices and you can also use the app provided, which gives information such as apps installed, components, last used date/last user. However, the cost and finance portion is super basic and you're better off still keeping your finance separate and just using the inventory as static info. To work with that, though, there are many ways you can import and export data.
March 31, 2021

a good cloud solution

Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using Freshservice for more than 2 years. We are using the Ticketing and the Assets parts more actively and we consider expanding to the solutions area as well as the change management and problem management.
I have [good] communication with them and [I] like that they implemented the chat support for getting in contact with them.
  • Cloud solution
  • Nice UI
  • Customized workflows
  • Some features can be implemented only by coding
  • Don't have a clear asset history based on the SN
[Freshservice is] good because it's a cloud solution
Score 6 out of 10
Vetted Review
Verified User
Review Source
Freshservice is being used at our organization as a ticketing tool. Numerous integration points are attached to it like Slack, Email, API Webhooks. We have leveraged the use of its catalog functionality for the separation of requested items. We have been using it for various things like user onboarding, offboarding, life cycle management, etc.
  • Flexible
  • Integrated
  • Easy to use
  • More real time Inhouse integrations can be added
  • Customization creates pages slow
  • Differential UI for Agents & End-Users creates confusion
The product with current capabilities and continuous improvements can do wonders with items like Catalog items, automator workflows attached to those. This serves to automate many complex things through the workflow designs. Actions are useful to fulfill the requests and goals.

If it can support customization of pages of client sides without adding extra slowness, that would be great. It can also have native integration capabilities like chatbots attached to those catalogs.
March 31, 2021

One tool fits all

Rob Buurman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Freshservice is our ticketing-system. All incidents and service requests are being registered in Freshservice. It's our asset management tool, containing information about who is using-what. Now with everyone working from home, we needed a IT support tool, Freshservice is web based, has apps for mobile devices and gives the end user a smooth way to report any issues. The IT Servicedesk can keep track on all reported issues and is able to provide adequate support.
  • Web-based : issues can be reported from any device
  • Mobile apps : issues can be reported by using an app and reported issues can be tracked by the user
  • Asset-management : a Probe scans the devices and maintains installed software on devices
  • Maintenance of software assets : Freshservice reports the installed software, but if a device is retired, the software remains registered in the software assets. It would be better to have an option to clean it up.
  • Software assets are registered per software-release : there is no way to get an export of one software-asset at once, you have to export them per release. In case of programs like Firefox it's time consuming
We implemented Freshservice within one month, luckily just before covid forced all staff to work from home. It helped us to get all staff up and running from home.
Kristian Styrvoll | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Freshservice for follow-up and support for employees in the municipalities when it comes to IT-related inquiries.

Freshservice is the gateway to IT support and knowledge articles for knowledge sharing.
  • Automation of inquiries
  • Flexible, easy to adapt to our needs
  • Dynamic and intuitive customer portal
  • Integration with 3parts sms service - http based
As an ITSM tool, [Freshservice] is very good. For general follow-up of inquiries and automation of these.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is being used as an intake software for our HR Service department.
  • Tracks all tickets
  • Available via email 24 hours a day
  • Easy to use
  • Easy to make changes within our knowledge base
  • The system sometimes makes new tickets with responses to original tickets.
  • I do not always love the updates and the timing of the updates.
  • The reorganization of the knowledge-base made it harder to find FAQs.
The ease with which I was able to quickly stand up my HR call center with this ticketing system was fantastic. HR is ever-changing, especially in healthcare during a global pandemic. I can quickly update our knowledgebase for my team to utilize as well as our canned responses to lessen the time it takes to answer our constituents as well as to ensure the same message is going out to everyone.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Freshservice is being used by several departments for a ticketing solution.
  • Ticketing system is well laid out
  • Tracking of issues
  • Workflow and automation
  • Change management
  • Reporting
  • Asset inventory could be better
  • Reporting on Inventory is minimal
[Freshservice is a] very good ticketing system with strong workflow management. Easy to set up and get running to replace an existing solution or to start from scratch
Mark Kosier | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Currently we use [Freshservice] for the Health and Counseling center. The rest of campus uses a tool called Service Now. I love Freshservice and the ease of use. We were able to be up and running the same day we signed into the web portal. The admin interface is such a breeze. No complex coding skills needed.
  • Very nice UI
  • Awesome customer service
  • Robust app store to integrate
  • I do not at this time see a need for improvement.
[Freshservice] is great for large teams to be able to work together. I like how you can run your entire operations with this tool. From HR to IT ticketing to purchase requests all in one system. It makes onboarding and off boarding of employees easier to keep up with all the tasks.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Freshservice in my department, Transportation Services. We transitioned from another service desk that did not allow the flexibility and ease of use that we have found in Freshservice. We started our implementation in our IT Services unit and are planning to expand its use in other units within the department.

Freshservice has given us the capability to easily design workflows to automate redundant tasks and free up our agents to focus on the real work.
  • Workflows
  • Asset Management
  • Change Management
  • Software Management
  • Contract Management
  • Project Management
We continue to expand our use of workflows to automate various functions. The workflow automator tool is very powerful and easy to use. The asset management feature has been very helpful in allowing us to easily associate various assets and their relationships.

We like the API tools but have found some bugs that are being corrected at this time.