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CONTENTdm vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CONTENTdm

    Score6.2 out of 10
    N/ACONTENTdm is a DAM for libraries, from OCLC headquartered in Dublin, Ohio.N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    CONTENTdmManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CONTENTdmManhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
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    CONTENTdmManhattan Active Customer Engagement
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    User Ratings
    CONTENTdmManhattan Active Customer Engagement
    Likelihood to Recommend
    7.0
    (2 ratings)
    8.0
    (1 ratings)
    User Testimonials
    CONTENTdmManhattan Active Customer Engagement
    Likelihood to Recommend
    OCLC
    CONTENTdm is well-suited for smaller organizations as a simple solution to present a digital collection on the web. If your need is complex and requires digital preservation as part of the workflow, it may not be the best solution.
    Incentivized
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    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
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    Pros
    OCLC
    • Constant URLs
    • User interface is good
    • Run by OCLC, not likely to disappear
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    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
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    Cons
    OCLC
    • As a digital asset management system, one would expect the capability of managing preservation, which CONTENTdm lacks.
    • Lack of batch updating and other advanced metadata management capabilities.
    • The usage statistics does not work, and the company is not planning to fix it, at least based the interaction with tech support staff. Customers were referred to use Google Analytics.
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    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
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    Alternatives Considered
    OCLC
    We selected CONTENTdm because it had a good reputation, was used by many institutions, provided a good product, and supplied feedback and monthly reports. We are wondering about DPLA and if that will be the next evolution or platform.
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    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
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    Return on Investment
    OCLC
    • It helped us to get started with our digital collections projects at a relatively low cost.
    • As our needs grew, it became apparent that we needed something more powerful, and that provides better workflows and better statistics and is able to handle the whole life cycle of digitation projects.
    Incentivized
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    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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