ConvergeHub is a converged CRM for SMBs. According to the vendor, this solution can manage all of your sales, marketing, support, and billing needs, with a converged, full-featured, yet extremely easy-to-use CRM that is priced within reach. The vendor’s value proposition is that the features are optimized for small to medium-sized businesses that have the same needs as large corporations–but don’t have massive budgets to integrate or pay for expensive add-ons. All ConvergeHub CRM…
$9
per user - per month
NMI Merchant Central
Score8.8 out of 10
N/A
NMI Merchant Central, formerly IRIS CRM, is a payments-focused Customer Relationship Management (CRM) platform for independent sales organizations, banks, payment facilitators, and software providers. It manages the merchant lifecycle from prospecting and onboarding through underwriting, boarding, support, residuals, reporting, and portfolio management.
N/A
Pricing
ConvergeHub
NMI Merchant Central
Editions & Modules
Lite
$9
per user - per month
Professional
$29
per user - per month
Premium
$59
per user - per month
No answers on this topic
Offerings
Pricing Offerings
ConvergeHub
NMI Merchant Central
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
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More Pricing Information
Features
ConvergeHub
NMI Merchant Central
Sales Force Automation
Comparison of Sales Force Automation features of ConvergeHub and NMI Merchant Central
Feature
ConvergeHub
8.3
1 Ratings
6% above category average
NMI Merchant Central
-
Ratings
Customer data management / contact management
9.01 Ratings
00 Ratings
Workflow management
9.01 Ratings
00 Ratings
Territory management
8.01 Ratings
00 Ratings
Opportunity management
9.01 Ratings
00 Ratings
Integration with email client (e.g., Outlook or Gmail)
7.01 Ratings
00 Ratings
Contract management
8.01 Ratings
00 Ratings
Quote & order management
9.01 Ratings
00 Ratings
Interaction tracking
8.01 Ratings
00 Ratings
Channel / partner relationship management
8.01 Ratings
00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of ConvergeHub and NMI Merchant Central
Feature
ConvergeHub
7.0
1 Ratings
10% below category average
NMI Merchant Central
-
Ratings
Case management
7.01 Ratings
00 Ratings
Marketing Automation
Comparison of Marketing Automation features of ConvergeHub and NMI Merchant Central
Feature
ConvergeHub
9.0
1 Ratings
15% above category average
NMI Merchant Central
-
Ratings
Lead management
9.01 Ratings
00 Ratings
Email marketing
9.01 Ratings
00 Ratings
CRM Project Management
Comparison of CRM Project Management features of ConvergeHub and NMI Merchant Central
Feature
ConvergeHub
9.0
1 Ratings
16% above category average
NMI Merchant Central
-
Ratings
Task management
9.01 Ratings
00 Ratings
Billing and invoicing management
9.01 Ratings
00 Ratings
Reporting
9.01 Ratings
00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of ConvergeHub and NMI Merchant Central
Feature
ConvergeHub
8.0
1 Ratings
5% above category average
NMI Merchant Central
-
Ratings
Pipeline visualization
8.01 Ratings
00 Ratings
Customizable reports
8.01 Ratings
00 Ratings
Customization
Comparison of Customization features of ConvergeHub and NMI Merchant Central
Feature
ConvergeHub
7.5
1 Ratings
2% below category average
NMI Merchant Central
-
Ratings
Custom fields
8.01 Ratings
00 Ratings
API for custom integration
7.01 Ratings
00 Ratings
Platform
Comparison of Platform features of ConvergeHub and NMI Merchant Central
Feature
ConvergeHub
9.0
1 Ratings
17% above category average
NMI Merchant Central
-
Ratings
Mobile access
9.01 Ratings
00 Ratings
Security
Comparison of Security features of ConvergeHub and NMI Merchant Central
It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It’s been 2 years since IRIS CRM is supporting me by supporting my business and I have seen enormous progress in my business so far which is a really good sign and is enough for me to be satisfied with it. According to me and as I have observed it is fully loaded with many useful tools that can help in uplifting a business. Removes the manual cycle from me entering every people's hours exclusively. We really evaluated Bullhorn cover and tab it was not awful by any means.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Some minor design issues in the record communication interface. For example, replying to an existing email thread within the record set does not capture the entire communication or signatures.
Workflow customization is not easy for all users and can require some coding skills on the back end.
Linking forms from external websites is one feature that isn't very intuitive. Some leads are better inputted manually.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It is a wonderful software with an automated messaging service. It has helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business. Security is my basic concern and the fact that it has a disabled human element from the business equation are the things that I don’t really like in it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It has enabled us to keep a record of the demographics of our clients and eventually we can develop a better understanding of our clients that will lead us to uplift our business. With its amazing sales tool, we have developed a strong relationship with our clients, and helped us in creating a good brand image. We really adore the convenience of managing and reporting data. It is quite easy to handle and all our business is depended on it and it helped us in gaining more loyal customers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The one thing I loved about the agreement express over AuditGenius was the organization of loans to be audited, it is very organised as per the client and his portfolio and shows up flags while the AuditGenius has the list and seems very odd. But also in customer usage, I found many of my business partners using agreement express for the quick onboarding and also for ROI which indeed gave me a strong feeling about the application.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The cost is a bit higher than other options (~$1300/mo), which can be seen as a negative in an absolute sense.
The improvement in workflow management has been significant, and has saved at least 50 man-hours per week across our organization.
Accurate rolling sales data reporting has been critical in defining quality metrics. This benefit is more indirect, but it has allowed us to better respond to changes in customer complaint trending.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info