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CoSupport AI vs. Lumenore

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CoSupport AI

4 Reviews and Ratings

Lumenore

1 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CoSupport AI

    Score10 out of 10
    		N/ACoSupport AI is a customer support automation platform for teams that manage high volumes of repetitive tickets. The platform trains on a company’s historical tickets, knowledge base, and connected systems to address customer inquiries across chat, email, and voice in more than 40 languages. Two products CoSupport AI Agent resolves repetitive customer inquiries autonomously and escalates cases requiring human judgment with the conversation history and a…

    $99

    Lumenore

    Score10 out of 10
    		N/ANetlink headquartered in Madison Heights offers Lumenore, a business intelligence (BI) tool and analytics engine supporting a variety of purposes.

    $2.49

    per user/per month

    Pricing
    CoSupport AILumenore
    Editions & Modules
    No answers on this topic
    Basic
    $2.49
    per user/per month
    Advanced
    $4.99
    per user/per month
    Professional
    $8.99
    per user/per month
    Offerings
    Pricing Offerings
    CoSupport AILumenore
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    CoSupport AILumenore
    BI Standard Reporting
    Comparison of BI Standard Reporting features of CoSupport AI and Lumenore
    Feature
    CoSupport AI
    -
    Ratings
    Lumenore
    9.0
    1 Ratings
    10% above category average
    Pixel Perfect reports00 Ratings9.01 Ratings
    Customizable dashboards00 Ratings10.01 Ratings
    Report Formatting Templates00 Ratings8.01 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of CoSupport AI and Lumenore
    Feature
    CoSupport AI
    -
    Ratings
    Lumenore
    9.0
    1 Ratings
    12% above category average
    Drill-down analysis00 Ratings8.01 Ratings
    Formatting capabilities00 Ratings10.01 Ratings
    Integration with R or other statistical packages00 Ratings8.01 Ratings
    Report sharing and collaboration00 Ratings10.01 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of CoSupport AI and Lumenore
    Feature
    CoSupport AI
    -
    Ratings
    Lumenore
    8.8
    1 Ratings
    7% above category average
    Publish to Web00 Ratings8.01 Ratings
    Publish to PDF00 Ratings10.01 Ratings
    Report Versioning00 Ratings8.01 Ratings
    Report Delivery Scheduling00 Ratings10.01 Ratings
    Delivery to Remote Servers00 Ratings8.01 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of CoSupport AI and Lumenore
    Feature
    CoSupport AI
    -
    Ratings
    Lumenore
    9.3
    1 Ratings
    15% above category average
    Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings10.01 Ratings
    Location Analytics / Geographic Visualization00 Ratings7.01 Ratings
    Predictive Analytics00 Ratings10.01 Ratings
    Pattern Recognition and Data Mining00 Ratings10.01 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of CoSupport AI and Lumenore
    Feature
    CoSupport AI
    -
    Ratings
    Lumenore
    9.8
    1 Ratings
    14% above category average
    Multi-User Support (named login)00 Ratings10.01 Ratings
    Role-Based Security Model00 Ratings10.01 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)00 Ratings10.01 Ratings
    Report-Level Access Control00 Ratings10.01 Ratings
    Single Sign-On (SSO)00 Ratings9.01 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of CoSupport AI and Lumenore
    Feature
    CoSupport AI
    -
    Ratings
    Lumenore
    8.3
    1 Ratings
    7% above category average
    Responsive Design for Web Access00 Ratings7.01 Ratings
    Mobile Application00 Ratings10.01 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile00 Ratings8.01 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of CoSupport AI and Lumenore
    Feature
    CoSupport AI
    -
    Ratings
    Lumenore
    9.5
    1 Ratings
    20% above category average
    REST API00 Ratings9.01 Ratings
    Javascript API00 Ratings8.01 Ratings
    iFrames00 Ratings10.01 Ratings
    Java API00 Ratings10.01 Ratings
    Themeable User Interface (UI)00 Ratings10.01 Ratings
    Customizable Platform (Open Source)00 Ratings10.01 Ratings
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    CoSupport AILumenore
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    User Ratings
    CoSupport AILumenore
    Likelihood to Recommend
    10.0
    (4 ratings)
    10.0
    (1 ratings)
    Usability
    10.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    CoSupport AILumenore
    Likelihood to Recommend
    CoSupport AI
    well suited: Customer Support, Customer Sevice, reducing ticket processing time, one-click solution for the best ticket responses.
    Kevin Hall
    Digital Transformation Manager
    Read full review
    Netlink Software Group
    Really incredible experience so far for the whole team to be honest. Some of the scenarios Lumenore is helpful with - You have a team with relatively few tech talents. This is a low-code platform so helps you out. - You have to extract data from various sources. - You need clean and simple dashboards for making key business decisions We couldn't have thought of any other platform coming in and helping us literally reimagine the way we do analytics and decision-making on top of it.
    Incentivized
    Verified User
    Read full review
    Usability
    CoSupport AI
    The solution is easy to implement. It works automatically. Its efficiency can be evaluated with zero effort.
    Oleksandr Zadorozhnyi
    Product Owner
    Read full review
    Netlink Software Group
    No answers on this topic
    ScreenShots