CoSupport AI has revolutionized our customer service
September 24, 2024

CoSupport AI has revolutionized our customer service

Oleksandr Zadorozhnyi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with CoSupport AI

CoSupport Customer, one of CoSupport AI solutions that automates responses, has become a game changer for our customer service since it improved our response time by 98%.

Pros

  • Integration into CRM within hours
  • Within a month, you can expect significant response improvements, such as increased accuracy.
  • The cost-efficient solution

Cons

  • The AI assistant needs time to learn how to provide the best answers; however, once improved, it delivers precise and human-like answers.
  • Since CoSupport Customer implementation resulted in a 98% response time improvement, we expect a positive impact on ROI,
The solution is easy to implement. It works automatically. Its efficiency can be evaluated with zero effort.

Do you think CoSupport AI delivers good value for the price?

Yes

Are you happy with CoSupport AI's feature set?

Yes

Did CoSupport AI live up to sales and marketing promises?

Yes

Did implementation of CoSupport AI go as expected?

Yes

Would you buy CoSupport AI again?

Yes

For [...], the AI assistant became revolutionary. Most queries in our customer service are typical but require updated and precise information. For example, a client can elaborate on the terms of payment or verification issues. CoSupport AI/CoSupport Customer is excellent in dealing with response automation. Responses are quick and accurate.

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