Coveo Relevance Cloud vs. FACT-Finder

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Coveo Relevance Cloud
Score 8.0 out of 10
N/A
Coveo is an enterprise search technology which can index data on disparate cloud systems making it easier to retrieve. It has integrated plug-ins for Salesforce.com, Sitecore CEP, and Microsoft Outlook and SharePoint.
$600
per month
FACT-Finder
Score 0.0 out of 10
Enterprise companies (1,001+ employees)
FACT-Finder is site search software for search, navigation, merchandising, personalization and recommendations. The technology combines online shop functions designed to lead customers to the right products in record time - even with demanding omnichannel strategies. The vendor boasts 20 years of experience and over 1,800 shop projects, retailers experience more sales across digital retail channels - up to 33% on desktop and 125% on mobile. The vendor further states FACT-Finder…N/A
Pricing
Coveo Relevance CloudFACT-Finder
Editions & Modules
Base
$600
per month
Pro
$1,320
per month
No answers on this topic
Offerings
Pricing Offerings
Coveo Relevance CloudFACT-Finder
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalOptional
Additional DetailsWe understand that in e-commerce, the one-size-fits-all approach doesn't work. Our dynamic prices are based upon the FACT-Finder modules you choose to power your online shop along with the number of monthly search queries and channels needed.
More Pricing Information
Community Pulse
Coveo Relevance CloudFACT-Finder
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Coveo Relevance CloudFACT-Finder
Small Businesses
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Score 9.6 out of 10
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Enterprises
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User Ratings
Coveo Relevance CloudFACT-Finder
Likelihood to Recommend
10.0
(4 ratings)
-
(0 ratings)
Likelihood to Renew
6.6
(2 ratings)
-
(0 ratings)
User Testimonials
Coveo Relevance CloudFACT-Finder
Likelihood to Recommend
Coveo
Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
Read full review
Omikron Data Quality GmbH
No answers on this topic
Pros
Coveo
  • Coveo is fast, search results come up quick (though it's not always great).
  • Not much complexity to run.
  • Coveo is implemented within our portal and doesn't require extra steps to use it.
Read full review
Omikron Data Quality GmbH
No answers on this topic
Cons
Coveo
  • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
  • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
  • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
  • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
  • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
  • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
Read full review
Omikron Data Quality GmbH
No answers on this topic
Likelihood to Renew
Coveo
This question is not applicable to me
Read full review
Omikron Data Quality GmbH
No answers on this topic
Return on Investment
Coveo
  • Quick to find things in a massive database when needed.
  • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
  • Coveo is not always the most useful but does its job when general information is needed.
Read full review
Omikron Data Quality GmbH
No answers on this topic
ScreenShots

FACT-Finder Screenshots

Screenshot of The FACT-Finder cockpit gives clear access to all features you need for your optimizations.  View two search results side-by-side for testing and compare before & after performance.Screenshot of Align search results to your business objectives: with Ranking Rules you can customize the sequence in which products appear. Integrating all information from your product data guarantees optimized search results  for your priorities.Screenshot of FACT-Finder Merchandising Module makes implementing marketing campaigns simple. Product promotions can be scheduled in the search results, category pages and landing pages down to the minute.Screenshot of Our software suite consists of modules that you can configure via an easy-to-use back-end. The FACT-Finder Core is the foundation for your e-commerce growth with optimized site search and actionable analytics. Each additional module contributes to providing customers with the best experience possible - while giving your conversion a lift. Innovative algorithms and Artificial Intelligence ensure the modules work together seamlessly and constantly improve each other.