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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Coveo Relevance Cloud

    Score7 out of 10
    N/ACoveo is an enterprise search technology which can index data on disparate cloud systems making it easier to retrieve. It has integrated plug-ins for Salesforce.com, Sitecore CEP, and Microsoft Outlook and SharePoint.

    $600

    per month

    Front-commerce

    Score8.5 out of 10
    N/AFront-commerce headquartered in Toulouse aims to create a seamless, convenient and profitable digital commerce experiences for merchants and retailers. Front-Commerce boasts a fast front-end based on the PWA standards, an efficient frontend for headless commerce.N/A
    Pricing
    Coveo Relevance CloudFront-commerce
    Editions & Modules
    Base
    $600
    per month
    Pro
    $1,320
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Coveo Relevance CloudFront-commerce
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Coveo Relevance CloudFront-commerce
    Small Businesses
    Elasticsearch
    Score8.5 out of 10
    No answers on this topic
    Medium-sized Companies
    Elasticsearch
    Score8.5 out of 10
    No answers on this topic
    Enterprises
    Amazon CloudSearch
    Score8.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Coveo Relevance CloudFront-commerce
    Likelihood to Recommend
    10.0
    (4 ratings)
    8.5
    (2 ratings)
    Likelihood to Renew
    6.6
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Coveo Relevance CloudFront-commerce
    Likelihood to Recommend
    Coveo
    Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
    Incentivized
    Read full review
    Front-commerce
    Front-commerce offers an excellent digital storefront, which is ideal for shops in specialist markets with fierce competition. In comparison to other alternatives, the e-commerce software is natively related to mobile devices as well as SEO. However, it is preferable to have technical abilities in order to primarily utilize it (react, js, etc.) and the cost is more than other options.
    Incentivized
    Read full review
    Pros
    Coveo
    • Coveo is fast, search results come up quick (though it's not always great).
    • Not much complexity to run.
    • Coveo is implemented within our portal and doesn't require extra steps to use it.
    Incentivized
    Read full review
    Front-commerce
    • Search Engine Optimized.
    • Designed with mobile devices in mind.
    • Support that is accurate and timely.
    Incentivized
    Read full review
    Cons
    Coveo
    • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
    • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
    • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
    • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
    • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
    • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
    Incentivized
    Read full review
    Front-commerce
    • Can be complex (need to have knowledge in react).
    • More expensive than the competition.
    Incentivized
    Read full review
    Likelihood to Renew
    Coveo
    This question is not applicable to me
    Incentivized
    Read full review
    Front-commerce
    No answers on this topic
    Support Rating
    Coveo
    No answers on this topic
    Front-commerce
    Yes the support team was quite helpful in the initial part of implementation.
    Incentivized
    Read full review
    Alternatives Considered
    Coveo
    No answers on this topic
    Front-commerce
    Front-commerce is really optimized for SEO and mobile devices, and since I implement it, the conversion rate is higher. They are the 2 reasons why we decided to implement it.
    Incentivized
    Read full review
    Return on Investment
    Coveo
    • Quick to find things in a massive database when needed.
    • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
    • Coveo is not always the most useful but does its job when general information is needed.
    Incentivized
    Read full review
    Front-commerce
    • Setup is simple.
    • Although it is a small group, it has a lot of support.
    • SEO rating at the top.
    Incentivized
    Read full review
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