What users are saying about
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

    Testing and Experimentation

    Coveo Relevance Cloud

    Feature Set Not Supported
    N/A
    8.3

    Explore by Omniconvert

    83%
    Explore by Omniconvert ranks higher in 4/4 features

    Split URL testing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Multivariate testing

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Visual / WYSIWYG editor

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Experiment workflow and approval

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Audience Segmentation & Targeting

    Coveo Relevance Cloud

    Feature Set Not Supported
    N/A
    9.0

    Explore by Omniconvert

    90%
    Explore by Omniconvert ranks higher in 2/2 features

    Standard visitor segmentation

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Website personalization

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Coveo Relevance Cloud and Explore by Omniconvert are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    Coveo Relevance Cloud

    100%
    4 Ratings
    10.0

    Explore by Omniconvert

    100%
    2 Ratings

    Likelihood to Renew

    6.6

    Coveo Relevance Cloud

    66%
    2 Ratings

    Explore by Omniconvert

    N/A
    0 Ratings

    Usability

    Coveo Relevance Cloud

    N/A
    0 Ratings
    3.6

    Explore by Omniconvert

    36%
    1 Rating

    Support Rating

    Coveo Relevance Cloud

    N/A
    0 Ratings
    10.0

    Explore by Omniconvert

    100%
    2 Ratings

    Likelihood to Recommend

    Coveo Relevance Cloud

    Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
    Michael Cizmar | TrustRadius Reviewer

    Explore by Omniconvert

    If you need some website personalization it can do the trick. If you have a website where you know where your users are coming from and you can improve their experience from some personalization it will help you convert them through your funnel.
    If you are running a small site it may be overkill to a normal call to action. Couldn’t hurt to test though with their split testing.
    Dustin Day | TrustRadius Reviewer

    Pros

    Coveo Relevance Cloud

    • Coveo is fast, search results come up quick (though it's not always great).
    • Not much complexity to run.
    • Coveo is implemented within our portal and doesn't require extra steps to use it.
    Anonymous | TrustRadius Reviewer

    Explore by Omniconvert

    • Amazing segmentation
    • Automation
    • Ease of use
    Ulymar Rocha | TrustRadius Reviewer

    Cons

    Coveo Relevance Cloud

    • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
    • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
    • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
    • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
    • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
    • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
    Rondel Ward | TrustRadius Reviewer

    Explore by Omniconvert

    • The learning curve could be easier.
    • Improve onboarding.
    Dustin Day | TrustRadius Reviewer

    Pricing Details

    Coveo Relevance Cloud

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $600 per month

    Coveo Relevance Cloud Editions & Modules

    Edition
    Base$6001
    Pro$1,3201
    1. per month
    Additional Pricing Details

    Explore by Omniconvert

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $167 per month

    Explore by Omniconvert Editions & Modules

    Edition
    50 000 tested views$1671
    700 000 tested views$12081
    5 000 000 tested views$46581
    1. per month
    Additional Pricing Details

    Likelihood to Renew

    Coveo Relevance Cloud

    Coveo Relevance Cloud 6.6
    Based on 2 answers
    This question is not applicable to me
    Lauren Jones, PMP | TrustRadius Reviewer

    Explore by Omniconvert

    No score
    No answers yet
    No answers on this topic

    Usability

    Coveo Relevance Cloud

    No score
    No answers yet
    No answers on this topic

    Explore by Omniconvert

    Explore by Omniconvert 3.6
    Based on 1 answer
    A little clunky gui
    Ulymar Rocha | TrustRadius Reviewer

    Support Rating

    Coveo Relevance Cloud

    No score
    No answers yet
    No answers on this topic

    Explore by Omniconvert

    Explore by Omniconvert 10.0
    Based on 2 answers
    They have been polite and good about updates.
    Dustin Day | TrustRadius Reviewer

    Alternatives Considered

    Coveo Relevance Cloud

    No answers on this topic

    Explore by Omniconvert

    Unless has an easier learning curve but they have different features. Their personalization is similar though.
    Dustin Day | TrustRadius Reviewer

    Return on Investment

    Coveo Relevance Cloud

    • Quick to find things in a massive database when needed.
    • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
    • Coveo is not always the most useful but does its job when general information is needed.
    Anonymous | TrustRadius Reviewer

    Explore by Omniconvert

    • Better customer service
    Ulymar Rocha | TrustRadius Reviewer

    Screenshots

    Coveo Relevance Cloud

    Add comparison