Coveo Relevance Cloud vs. Omniconvert Explore

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Coveo Relevance Cloud
Score 7.7 out of 10
N/A
Coveo is an enterprise search technology which can index data on disparate cloud systems making it easier to retrieve. It has integrated plug-ins for Salesforce.com, Sitecore CEP, and Microsoft Outlook and SharePoint.
$600
per month
Omniconvert Explore
Score 8.0 out of 10
Mid-Size Companies (51-1,000 employees)
Explore by Omniconvert is a conversion rate optimization platform. It differentiates from other CRO tools in that the vendor takes a democratic approach to product development, where users can help decide the future of their CRO tool. Through software and services, Explore by Omniconvert aims to help global eCommerce companies improve their conversion rates through advanced segmentation algorithms, A/B testing, Web Personalization and Web…
$167
per month
Pricing
Coveo Relevance CloudOmniconvert Explore
Editions & Modules
Base
$600
per month
Pro
$1,320
per month
50 000 tested views
$167
per month
700 000 tested views
$1208
per month
5 000 000 tested views
$4658
per month
Offerings
Pricing Offerings
Coveo Relevance CloudOmniconvert Explore
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Coveo Relevance CloudOmniconvert Explore
Top Pros
Top Cons
Features
Coveo Relevance CloudOmniconvert Explore
Testing and Experimentation
Comparison of Testing and Experimentation features of Product A and Product B
Coveo Relevance Cloud
-
Ratings
Omniconvert Explore
8.3
1 Ratings
1% below category average
Split URL testing00 Ratings9.01 Ratings
Multivariate testing00 Ratings5.01 Ratings
Visual / WYSIWYG editor00 Ratings9.01 Ratings
Experiment workflow and approval00 Ratings10.01 Ratings
Audience Segmentation & Targeting
Comparison of Audience Segmentation & Targeting features of Product A and Product B
Coveo Relevance Cloud
-
Ratings
Omniconvert Explore
9.0
1 Ratings
3% above category average
Standard visitor segmentation00 Ratings8.01 Ratings
Website personalization00 Ratings10.01 Ratings
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Coveo Relevance CloudOmniconvert Explore
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Medium-sized Companies
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Score 8.8 out of 10
Enterprises
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Score 9.0 out of 10
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Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Coveo Relevance CloudOmniconvert Explore
Likelihood to Recommend
10.0
(4 ratings)
10.0
(1 ratings)
Likelihood to Renew
6.6
(2 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Coveo Relevance CloudOmniconvert Explore
Likelihood to Recommend
Coveo
Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
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Omniconvert
If you need some website personalization it can do the trick. If you have a website where you know where your users are coming from and you can improve their experience from some personalization it will help you convert them through your funnel.
If you are running a small site it may be overkill to a normal call to action. Couldn’t hurt to test though with their split testing.
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Pros
Coveo
  • Coveo is fast, search results come up quick (though it's not always great).
  • Not much complexity to run.
  • Coveo is implemented within our portal and doesn't require extra steps to use it.
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Omniconvert
  • Conversion optimization.
  • Website personalization.
Read full review
Cons
Coveo
  • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
  • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
  • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
  • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
  • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
  • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
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Omniconvert
  • The learning curve could be easier.
  • Improve onboarding.
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Likelihood to Renew
Coveo
This question is not applicable to me
Read full review
Omniconvert
No answers on this topic
Support Rating
Coveo
No answers on this topic
Omniconvert
They have been polite and good about updates.
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Alternatives Considered
Coveo
No answers on this topic
Omniconvert
Unless has an easier learning curve but they have different features. Their personalization is similar though.
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Return on Investment
Coveo
  • Quick to find things in a massive database when needed.
  • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
  • Coveo is not always the most useful but does its job when general information is needed.
Read full review
Omniconvert
  • Personalization from referral sites has been an improvement to ROI.
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ScreenShots

Omniconvert Explore Screenshots

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