What users are saying about
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.2 out of 100
Based on 11 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 6 reviews and ratings
Feature Set Ratings
Testing and Experimentation
Coveo Relevance Cloud
Feature Set Not Supported
N/A

8.3
Explore by Omniconvert
83%
Explore by Omniconvert ranks higher in 4/4 features
Explore by Omniconvert ranks higher in 4/4 features
Split URL testing
N/A
0 Ratings

9.0
90%
1 Rating
Multivariate testing
N/A
0 Ratings

5.0
50%
1 Rating
Visual / WYSIWYG editor
N/A
0 Ratings

9.0
90%
1 Rating
Experiment workflow and approval
N/A
0 Ratings

10.0
100%
1 Rating
Audience Segmentation & Targeting
Coveo Relevance Cloud
Feature Set Not Supported
N/A

9.0
Explore by Omniconvert
90%
Explore by Omniconvert ranks higher in 2/2 features
Explore by Omniconvert ranks higher in 2/2 features
Standard visitor segmentation
N/A
0 Ratings

8.0
80%
1 Rating
Website personalization
N/A
0 Ratings

10.0
100%
1 Rating
Attribute Ratings
- Coveo Relevance Cloud and Explore by Omniconvert are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend
10.0
Coveo Relevance Cloud
100%
4 Ratings

10.0
Explore by Omniconvert
100%
2 Ratings
Likelihood to Renew
6.6
Coveo Relevance Cloud
66%
2 Ratings

Explore by Omniconvert
N/A
0 Ratings
Usability
Coveo Relevance Cloud
N/A
0 Ratings

3.6
Explore by Omniconvert
36%
1 Rating
Support Rating
Coveo Relevance Cloud
N/A
0 Ratings

10.0
Explore by Omniconvert
100%
2 Ratings
Likelihood to Recommend
Coveo Relevance Cloud
Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
CEO (Chief Executive Officer)
MC+AInformation Technology & Services, 11-50 employees
Explore by Omniconvert
If you need some website personalization it can do the trick. If you have a website where you know where your users are coming from and you can improve their experience from some personalization it will help you convert them through your funnel.
If you are running a small site it may be overkill to a normal call to action. Couldn’t hurt to test though with their split testing.
Director of UX development, social media and SEO/SEM
DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees
Pros
Coveo Relevance Cloud
- Coveo is fast, search results come up quick (though it's not always great).
- Not much complexity to run.
- Coveo is implemented within our portal and doesn't require extra steps to use it.

Verified User
Team Lead in Professional Services
Civil Engineering Company, 10,001+ employeesExplore by Omniconvert
- Amazing segmentation
- Automation
- Ease of use
Owner
Stonebridge Imports Ltd.Retail, 1-10 employees
Cons
Coveo Relevance Cloud
- It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
- In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
- I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
- Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
- We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+
Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70). - Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
Web Developer
VelirInformation Technology and Services, 51-200 employees
Explore by Omniconvert
- The learning curve could be easier.
- Improve onboarding.
Director of UX development, social media and SEO/SEM
DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees
Pricing Details
Coveo Relevance Cloud
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$600 per month
Coveo Relevance Cloud Editions & Modules
Edition
Base | $6001 |
---|---|
Pro | $1,3201 |
- per month
Additional Pricing Details
—Explore by Omniconvert
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$167 per month
Explore by Omniconvert Editions & Modules
Edition
50 000 tested views | $1671 |
---|---|
700 000 tested views | $12081 |
5 000 000 tested views | $46581 |
- per month
Additional Pricing Details
—Likelihood to Renew
Coveo Relevance Cloud
Coveo Relevance Cloud 6.6
Based on 2 answers
This question is not applicable to me
Project Manager
Slalom ConsultingInformation Technology and Services, 10,001+ employees
Explore by Omniconvert
No score
No answers yet
No answers on this topic
Usability
Coveo Relevance Cloud
No score
No answers yet
No answers on this topic
Explore by Omniconvert
Explore by Omniconvert 3.6
Based on 1 answer
A little clunky gui
Owner
Stonebridge Imports Ltd.Retail, 1-10 employees
Support Rating
Coveo Relevance Cloud
No score
No answers yet
No answers on this topic
Explore by Omniconvert
Explore by Omniconvert 10.0
Based on 2 answers
They have been polite and good about updates.
Director of UX development, social media and SEO/SEM
DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees
Alternatives Considered
Coveo Relevance Cloud
No answers on this topic
Explore by Omniconvert
Unless has an easier learning curve but they have different features. Their personalization is similar though.
Director of UX development, social media and SEO/SEM
DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees
Return on Investment
Coveo Relevance Cloud
- Quick to find things in a massive database when needed.
- Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
- Coveo is not always the most useful but does its job when general information is needed.

Verified User
Team Lead in Professional Services
Civil Engineering Company, 10,001+ employeesExplore by Omniconvert
- Better customer service
Owner
Stonebridge Imports Ltd.Retail, 1-10 employees