Coveo Relevance Cloud vs. Super

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Coveo Relevance Cloud
Score 8.0 out of 10
N/A
Coveo is an enterprise search technology which can index data on disparate cloud systems making it easier to retrieve. It has integrated plug-ins for Salesforce.com, Sitecore CEP, and Microsoft Outlook and SharePoint.
$600
per month
Super
Score 0.0 out of 10
N/A
Super is an enterprise search solution used by teams to access and utilize collective knowledge. Built as Slite's intelligent search layer, Super connects workspace tools – from Slite and Linear to Slack and Google Drive – into a unified knowledge hub. Users can ask natural, nuanced questions and receive precise answers drawn directly from an organization's data: "What were the key blockers in Q3's product launch?" or "Show me the month-over-month progress on Project…
$200
per month for 10 users (minimum)
Pricing
Coveo Relevance CloudSuper
Editions & Modules
Base
$600
per month
Pro
$1,320
per month
Core
$20
per month per user
Enterprise
Contact Sales
per year starting at 100 licenses
Offerings
Pricing Offerings
Coveo Relevance CloudSuper
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPaid subscriptions have a minimum of 10 seats. A discount is available for annual billing.
More Pricing Information
Community Pulse
Coveo Relevance CloudSuper
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Coveo Relevance CloudSuper
Small Businesses
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Score 8.9 out of 10
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Score 8.9 out of 10
Medium-sized Companies
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Score 9.6 out of 10
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Score 9.6 out of 10
Enterprises
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Score 9.6 out of 10
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Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Coveo Relevance CloudSuper
Likelihood to Recommend
10.0
(4 ratings)
-
(0 ratings)
Likelihood to Renew
6.6
(2 ratings)
-
(0 ratings)
User Testimonials
Coveo Relevance CloudSuper
Likelihood to Recommend
Coveo
Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
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Super
No answers on this topic
Pros
Coveo
  • Coveo is fast, search results come up quick (though it's not always great).
  • Not much complexity to run.
  • Coveo is implemented within our portal and doesn't require extra steps to use it.
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Super
No answers on this topic
Cons
Coveo
  • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
  • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
  • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
  • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
  • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
  • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
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Super
No answers on this topic
Likelihood to Renew
Coveo
This question is not applicable to me
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Super
No answers on this topic
Return on Investment
Coveo
  • Quick to find things in a massive database when needed.
  • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
  • Coveo is not always the most useful but does its job when general information is needed.
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Super
No answers on this topic
ScreenShots

Super Screenshots

Screenshot of the Super Assistant homepageScreenshot of Super answerScreenshot of Super data sources