Covetrus AVImark vs. Nextech EHR

AVImark works for us. Yes, there are times when we wish it could do this or do that, but overall, it does exactly what we need it to. It is easy to use and easy to teach to people with no knowledge of any vet software and it is pretty user-friendly as well.

Incentivized

I have and will continue to recommend MDI (a Nextech EMR system) to other ophthalmology/retina practices through the AAOE etalk. MDI was developed by an ophthalmologist specific for ophthalmologists and the specific needs they have which makes it very easy to use. Uploading the images is easy. We are also able to share information with other practices on the system.

Incentivized

• Charting and chart interface are relatively user friendly
• Information searches are thorough and effective
• Scheduling calendar is easy to use and differentiate between types of appointments and doctors

Incentivized

• Integration with our PM system was done in 2009 and they built the bridge between the two companies.
• Drawings and testing images are uploaded easily.
• The ability to keep track of reporting for CMS is very helpful.

Incentivized

• Emails don't always send.
• Sometimes can load very slowly.
• Inventory over multi sites is never right.

Incentivized

• I would like to be able to close charts correctly for staff who are no longer with us as an administrator

Incentivized

I find the program to be very user-friendly. This is software that is easy to use and understand. There are a number of shortcut keys that make it even easier to use. When teaching AVImark to new employees with zero veterinary experience, they pick up how to use AVImark quickly.

Incentivized

AVImark is not a monthly subscription, so costs are overall cheaper. Also, exit barriers are high for this type of product. It would be difficult to retrain an entire hospital on a new system and work through the transition period.

Incentivized

CUSTOMER SERVICE is above par where NexGen had what we called no-customer service. Ease of use without having the make our own templates constantly. Upgrades are seamless and no added cost.

Incentivized

• We moved to a different credit card company and are saving $40K dollars in fees from what World Pay was charging us

Incentivized

• Being able to fax notes immediately to referring doctors and PCPs is very important. It saves on time and paper/toner not having to print out and then fax.
• Not having to develop and/or print out the pictures/FAs and having them upload immediately so doctor can treat at the same visit.

Incentivized