Criterion HCM vs FingerCheck

We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.

Q Ship USA is very happy with the switch that we made for our time and attendance. From the moment we started to use the FingerCheck solution we saved lots of money in payroll costs due to the fact that it is a web based solution and it integrates very well with our payroll system. I would personally recommend any company to start using the FingerCheck software so you can benefit in saving payroll costs the same way we did.

We are changing to another payroll/HR vendor.

too many instances of errors, unable to access program/time sheets

Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.

Had to continually repeat our information. Kept getting us confused with another client.