Criterion HCM vs. FingerCheck

We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.

Its good for a company that wants employees to see their available PTO and request it themselves. it's easy for each employee to clock in and out. The supervisors can have access to all their employees and see who is working at any given moment. It's a pretty good system.

• changes in pay rates
• rehiring employees
• payroll calculations
• assisting with PTO accruals

• Exception handeling
• Automatic email reports
• Integrates very well with payroll system
• Extremely well in working out employee benefit accruals

• payroll reports
• state filing of W-2s
• support
• implementation
• employees access to W-2

• It can be hard to tell when the last time your PTO was updated.
• If you forget to clock in - you need a supervisor to approve your request.

We are changing to another payroll/HR vendor.

too many instances of errors, unable to access program/time sheets

Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.

Had to continually repeat our information. Kept getting us confused with another client.

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software

• does not impact our ROI

• Increased employee efficiency.