Criterion HCM vs. Infor Human Resources

We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.

Incentivized

It is a software that I faithfully recommend to HR managers, as it generates productivity for employees, the data recording is accurate, from the entry to the exit of the workers, the payroll management is excellent, it is a software-based on the cloud, generates productivity and the information recorded by the system is true, employees are motivated to be better because this system records their data.

Incentivized

• changes in pay rates
• rehiring employees
• payroll calculations
• assisting with PTO accruals

Incentivized

• Purchase Orders
• Goods Receiving Notes
• Research

Incentivized

• payroll reports
• state filing of W-2s
• support
• implementation
• employees access to W-2

Incentivized

• The only flaw we've found in Infor HCM is how slow the tech support is, they're not really fast when we need help.

Incentivized

We are changing to another payroll/HR vendor.

Incentivized

too many instances of errors, unable to access program/time sheets

Incentivized

Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.

Incentivized

Had to continually repeat our information. Kept getting us confused with another client.

Incentivized

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software

Incentivized

• does not impact our ROI

Incentivized

• Infor HCM is accessible software, it generates productivity, boosts individual effort, records data automatically and with accurate information, it really is a necessary software to evaluate the performance of employees and generate productivity among them.

Incentivized