Cross Identity vs. LoginRadius

Password reset is where they perform well. The product is very economical compared to other SSO vendors But even with this price, there is a lot of improvement that is needed. The management is poised to make changes but the engineers at Cross Identity need to take their job more seriously in my opinion.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Good for login traffic management
• No latency Issues
• One of the most secure platforms
• Cloud-based Customer Identity and Access Management with User Registration, Social Login, Federated SSO and Web SSO.

• Implementation was super easy and a great dashboard for monitoring.
• Excellent integration with standard libraries helps to build a secure authentication service.
• A passwordless login system helps save customers time.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Delay in response from online portal. However, online chat works faster.
• Initially, take time to learn the technical details of the features provided.
• Can be made easy for people having less technical expertise.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Our experience with Cross Identity has not been very good, particularly recently, we are in the middle of many issues, outages etc. The management has given us all kind of assurances but we are still waiting for the results to start show.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Support is not appropriate. I mean the product support ad managed services both. It would be great if they can introduce a more coherent project governance structure. Advise to management, please encourage your engineers to take their job little more seriously. The product is full of bugs and have not been tested thoroughly.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

LoginRadius provided a smooth, precise, and methodical implementation so that customers could enjoy a optimistic experience on their digital platform.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Contract terms are fine. No complaints there.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

professional services team is not very well versed with the the product from my experience. They should possess more knowledge to fix the issues more quickly.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Created a secure environment for customers as well as for our internal team
• Improvement in customer retention
• Progressive profiling helped us to know our customers in a better way