TrustRadius

Customer Feedback vs. Medallia Video

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Customer Feedback
Score 0.0 out of 10
N/A
Customer Feedback is a tool used to capture real time customer feedback to find out what to build next and share it with those who care. Features: Collect feedback everywhere - widgets, forms, or wishlists. See patterns faster with AI - stop drowning in raw comments. Share updates easily - keep users hyped and connected.
$5
per month
Medallia Video
Score 8.0 out of 10
N/A
Medallia Video (or LivingLens, which was acquired by Medallia February 2020), is designed to help organizations capture and extract rich data from video feedback content at scale, to tell stories that inspire action and change.N/A
Pricing
Customer FeedbackMedallia Video
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Customer FeedbackMedallia Video
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Customer FeedbackMedallia Video
Best Alternatives
Customer FeedbackMedallia Video
Small Businesses
Jotform
Jotform
Score 8.5 out of 10
Jotform
Jotform
Score 8.5 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.5 out of 10
Jotform
Jotform
Score 8.5 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.4 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Customer FeedbackMedallia Video
Likelihood to Recommend
-
(0 ratings)
8.0
(2 ratings)
User Testimonials
Customer FeedbackMedallia Video
Likelihood to Recommend
Customer Feedback
No answers on this topic
Medallia
This is well suited when you need to gather customer feedback and understand the voice of the customer in the interactions. It creates an auto generated method that can be easily managed and maintained once set up and running. This may be hard when you want to change your approach often and target very specific small groups for custom things.
Verified User
Anonymous
Read full review
Pros
Customer Feedback
No answers on this topic
Medallia
  • Capture voice of the customer
  • Predicts behavior and identifies opportunities for improvement
  • Pre-built templates I can personalize with the customer comments and case data provided
Verified User
Anonymous
Read full review
Cons
Customer Feedback
No answers on this topic
Medallia
  • Implementation
  • Email delivery (spam risk).
  • Sharing access.
Verified User
Anonymous
Read full review
Return on Investment
Customer Feedback
No answers on this topic
Medallia
  • It's pricey, but so is losing a customer
  • The AI feature could be a little more robust
  • Training on its features would be a HUGE benefit.
Verified User
Anonymous
Read full review
ScreenShots

Customer Feedback Screenshots

Screenshot of